Breakfast Attendant
Company: Highgate Hotels
Location: Scranton
Posted on: May 4, 2024
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Job Description:
Breakfast Attendant Requisition ID 2024-51925
Category Food and Beverage
Job Location US-PA-Scranton
Property Residence Inn Scranton
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu, with
a rapidly expanding presence in Europe, Latin America, and the
Caribbean. Highgate's portfolio of global properties represents an
aggregate asset value exceeding $20B and generates over $5B in
cumulative revenues. The company provides expert guidance through
all stages of the hospitality property cycle, from planning and
development through recapitalization or disposition. Highgate also
has the creativity and bandwidth to develop bespoke hotel brands
and utilizes industry-leading proprietary revenue management tools
that identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
Location
Residence Inn Scranton 947 Viewmont Drive Scranton, Pennsylvania
18519
Overview
The Breakfast Attendant is responsible for providing exceptional
service to guests in an efficient and courteous manner within the
complimentary breakfast area of a hotel.
Responsibilities
Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner. Maintain a high
standard of personal appearance and grooming which includes wearing
the proper uniform and name tag when working Greet and seat guests
at appropriate tables in a timely manner Ensure quality control of
menus with regard to cleanliness and appearance Clear clean and
reset tables/hotel spaces per client request or management
instruction Ensure all service areas are stocked organized clean
and neat and all side work is complete each shift Accommodate any
special requests made by a guest and offer appropriate alternatives
when necessary Communicate with all departments regarding in house
VIPs Support all areas of the beverage and food service as
necessary including washing dishes by hand and/or placing them in a
dishwashing machine restocking dishes glassware utensils pots and
pans or other necessary equipment sweeping and mopping floors
washing work tables walls refrigerators and meat blocks moving
trash and garbage to designated areas Have a complete knowledge of
standards of service for receiving a room service order Have a
thorough knowledge of menus and current specials in all applicable
departments Carry out cashiering functions in closing checks and
end of shift paperwork Perform opening and closing procedures and
side work duties according to station rotation assignment Answer
questions about the hotel the hotel-brand standards guest
expectations the unique characteristics of the hotel local area
attractions and things to do Perform any other duties or attend
meetings as requested by management Produce high quality drinks
including but not limited to specialty coffee and tea drinks
specialty cocktails and beverage requests as required by hotel
Qualifications
Ability to perform job function with attention to detail speed and
accuracy High School diploma or equivalent and/or experience in a
hotel or a related field preferred Must be willing and have the
ability to work a varied schedule that may include evenings nights
weekends and holidays Must meet the legal age to serve alcoholic
beverages and satisfactorily pass responsible serving course such
as TIPs as required by property Must be able to obtain and provide
Food Handlers card as required by city county/state Must be able to
evaluate and select among alternative courses of action quickly and
accurately Ability to handle stressful situations in a calm
professional manner Understanding of hotel products and guest
services Ability to communicate professionally when answering
phones and speaking with guests and team members Demonstrates a
positive attitude and a desire to be of service to others Possess a
basic knowledge of food and beverage preparation service standards,
guest relations and etiquette Ability to perform numerical
operations using basic counting adding subtracting multiplying and
dividing Ability to read comprehend and write simple instructions
and/or short correspondence and memos Ability to effectively deal
with customers and staff while executing high levels of patience
tact and diplomacy Willingness to learn new tasks and information
provide back-up and support to other team members and respond to
guests and co-workers in a positive and optimistic manner
Highgate Hotels and its subsidiary companies will provide equal
employment opportunities to all applicants without regard to an
applicant's race, color, age, religion, sex, national origin,
disability, genetic information, uniformed services, veteran
status, sexual orientation, gender identity and expression or any
other legally protected classification. Highgate Hotels will
provide reasonable accommodations to allow an applicant to
participate in the hiring process (e.g., accommodations for a test
or job interview) if so requested.
Keywords: Highgate Hotels, Scranton , Breakfast Attendant, Other , Scranton, Pennsylvania
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