Patient Engagement Specialist - 65 Forward Kingston PA
Company: Geisinger
Location: Kingston
Posted on: May 8, 2024
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Job Description:
Job Title: Patient Engagement Specialist - 65 Forward
Kingston
Location: Kingston, Pennsylvania
Job Category: Patient Support, Nursing and Nursing Support
Schedule: Days
Work Type: Full time
Department: 65 Forward Kingston Operations Team
Date Posted: 04/20/2024
Job ID: R-61235
Job Summary
Supports clinical and administrative functions of the integrated
care team. Facilitates communication with and provides for
available resources between the patients and the care team to
address patient concerns, unmet needs, and engagement
opportunities. Supports patients and providers within the community
setting by performing basic direct patient care activities.
Job Duties
Implements the planned strategy designed to build relationships for
new patients and retention of existing patients.
Provides guidance and assists patients during annual enrollment and
redetermination periods.
Provides written and verbal responses utilizing the EMR to
accurately reflect patients' needs/concerns and the care team's
responses.
Collaborates and coordinates with medical staff, administration,
clinical operations, and support staff to facilitate prompt
resolution of patient-related concerns and service issues.
Provides and documents timely feedback regarding patient
satisfaction,
Works directly with Administrative Team to develop annual outreach,
enrollment, and engagement plan and all other appropriate
materials.
Identify patients, in collaboration with care team, who are not
fully engaged in care model to understand barriers to care and
connect them with resources to address barriers
Provides basic first aid and blood pressure screenings as directed
by the provider and clinical supervisor.
Attends and participates in staff meetings, in-services, projects,
and inter-program committees as assigned.
Provides back up support to front office and non-licensed clinical
team.
Work is typically performed in a clinical environment. Accountable
for satisfying all job specific obligations and complying with all
organization policies and procedures. The specific statements in
this profile are not intended to be all-inclusive. They represent
typical elements considered necessary to successfully perform the
job. Additional competencies and skills outlined in any
department-specific orientation will be considered essential to the
performance of the job related to that position.
Position Details
Hours: Days / Monday - Friday
No Evenings, Weekends, or Major Holidays
We're proud to offer competitive salaries and a comprehensive
benefits package that includes:
Medical, prescription drug, vision and dental coverage
Family Support (Fertility and Adoption Support)
Employer contribution to your retirement plan
Tuition assistance (part time and full time roles only)
Generous paid time off packages that allows you to take the time
you need to travel, rest, and care for and reconnect with friends
and family.
Professional opportunities for growth and advancement
Support and mentorship from a full range of dedicated and
experienced nursing leaders
Paid Military Leave
Community Involvement through our Employee Resources Groups
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 5 years-Related work experience (Required)
Certification(s) and License(s)
Valid Driver's License - Default Issuing Body; Basic Life Support
Certification within 6 months - Default Issuing Body
Our Purpose & Values
OUR PURPOSE & VALUES: Everything we do is about caring for our
patients, our members, our students, our Geisinger family and our
communities. KINDNESS: We strive to treat everyone as we would hope
to be treated ourselves. EXCELLENCE: We treasure colleagues who
humbly strive for excellence. LEARNING: We share our knowledge with
the best and brightest to better prepare the caregivers for
tomorrow. INNOVATION: We constantly seek new and better ways to
care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members
and the Geisinger family We offer healthcare benefits for full time
and part time positions from day one, including vision, dental and
domestic partners. Perhaps just as important, from senior
management on down, we encourage an atmosphere of collaboration,
cooperation and collegiality. We know that a diverse workforce with
unique experiences and backgrounds makes our team stronger. Our
patients, members and community come from a wide variety of
backgrounds, and it takes a diverse workforce to make better health
easier for all. We are proud to be an affirmative action, equal
opportunity employer and all qualified applicants will receive
consideration for employment regardless to race, color, religion,
sex, sexual orientation, gender identity, national origin,
disability or status as a protected veteran.--s-p-m1--
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Keywords: Geisinger, Scranton , Patient Engagement Specialist - 65 Forward Kingston PA, Other , Kingston, Pennsylvania
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