Experto en Impuestos Bilingue: CPA or EA or Abogado Practicante
Company: Intuit
Location: Scranton
Posted on: September 1, 2020
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Job Description:
Job DescriptionOverview If you are a highly motivated individual
with an active unrestricted credential (CPA/EA/Practicing Attorney)
and excellent communication skills, we need you to help our
customers complete their taxes using Intuit TurboTax products. You
will advance our goal of "Powering Prosperity Around the World" by
providing expert guidance and explanations of tax and technical
terms to our customers. You will also play an important role in our
effort to enhance our brand by delighting our customers and
empowering them to prepare their taxes. What you'll bring * Must
possess active unrestricted credential: EA (Enrolled Agent), CPA
(Certified Public Accountant), or Practicing Attorney with strong
tax preparation experience and extensive knowledge of tax laws *
Must possess or be able to obtain any related State licenses,
certificates, permits or bonds * Must possess active PTIN (Preparer
Tax Identification Number) * 3 or more years of recent experience
preparing federal and state individual 1040 tax returns for
clients/customers, using commercial tax preparation software *
Working knowledge of Circular 230 * Audit experience a plus (IRS
and state tax authorities) * Proficient with technology; solid
knowledge of computer operations and software * Must have (or be
willing to obtain) a dedicated hardwired internet connection *
Strong customer service skills - ability to interact with customers
through video and audio tools in a way that is professional,
friendly and reassuring * Excellent verbal and written
communication skills * Ability to work in a fast-paced environment
with minimal supervision * Critical thinking, problem solving,
research skills and determination * Bilingual (English/Spanish)
communication skills (written & spoken) a plus For internal use:
tst es How you will lead * This is a seasonal, virtual,
customer-facing role; you will be using our state of the art video
communication software (SmartLook) to interact with customers *
Help TurboTax customers who are working on their tax return with 1)
Tax advice, including return preparation and signature when
required; 2) Product/software inquiries, and 3) Tax calculations *
Create high quality customer interactions and experiences that
instill confidence using deep customer empathy, and your deep
knowledge and expertise in the field of tax preparation * Utilize
and leverage government websites, professional resources, and team
expertise to seek out and deliver the right answer to the customer
using everyday language * Apply defined practices, procedures, and
company policies to troubleshoot and resolve tax advice and
preparation customer inquiries * Document customer
interactionsSDL2017
Keywords: Intuit, Scranton , Experto en Impuestos Bilingue: CPA or EA or Abogado Practicante, Accounting, Auditing , Scranton, Pennsylvania
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