Patient Service Specialist- Administration-Full Time
Company: Guthrie
Location: Johnson City
Posted on: January 5, 2026
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Job Description:
Job Description Position Summary: The Patient Service Specialist
provides direct, daily operational front office support. The
Patient Service Specialist will continually demonstrate Patient
Centeredness, Teamwork, and Excellence in the daily performance of
their duties. This position requires the ability to be
self?motivated, flexible, punctual, detail oriented, have good time
management skills and have excellent communication skills.
Education, License & Cert: High School diploma/GED required.
Graduation from a Medical Office Assistant school preferred.
Experience: Demonstrated customer service commitment in a
fast?paced environment with a minimum of 1 year experience in a
customer service related field preferred. Medical office experience
and knowledge of medical terminology preferred. Must be comfortable
with computers and learning new applications. Essential Functions:
1. Responsible for greeting every patient in a courteous,
professional, and timely manner Every Time. 2. Responsible for
answering telephones in a friendly and efficient manner in
conjunction with Guthrie’s Telephone Standards. Screens telephone
calls, takes messages and provides information. 3. Responsible for
scheduling and maintaining all patient appointments electronically.
Verifies patient information at time of scheduling and assigns B /
MRN to new patients. Responsible for editing appointment schedule
at the direction of practice management. 4. Registers patient.
Reviews, verifies and corrects patient demographic and insurance
information along with scanning current insurance cards into the
patient’s confidential medical record. 5. Verify eligibility for
major insurance carriers including but not limited to New York and
Pennsylvania Medical Assistance to ensure accurate billing.
Complete various types of insurance forms, pre?certifications and
referrals if applicable. 6. Possess the ability to inform, quote,
and collect copayments, insurance deductibles, deposits, or unpaid
balances at the time of registration as per Guthrie Medical Group,
P.C. ‘s policies and guidelines if applicable. 7. Responsible for
daily cash?out and balancing in accordance with the Patient Cash
Control Policy if applicable. 8. Performs liaison duties between
patients, physicians, hospital staff, organizational departments,
etc., keeping the departments fully aware of all necessary
information. Keeps patients informed of any delays. 9. Adheres to
departmental and organizational policies and attends
meetings/huddles as required. 10. Requires the ability to
prioritize daily tasks simultaneously in a fast?paced, ever
changing work environment within a strong team structure. 11.
Maintains strict confidentiality related to patient health
information in accordance with HIPAA compliance. 12. Assists with
and completes other projects or duties as assigned including
participating in all quality initiatives established by the
organization. The pay ranges from $17.34-23.96 Other Duties: 1.
Other duties as assigned.
Keywords: Guthrie, Scranton , Patient Service Specialist- Administration-Full Time, Administration, Clerical , Johnson City, Pennsylvania
