Community Manager

Company: PolyAI
Location: New York City
Posted on: January 15, 2026

Job Description:

Job Description Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is looking for a Community Manager to build and grow our external communities of customers and influencers. This person will own day-to-day execution of influencer and customer marketing programs, elevating our professionalism, consistency, and visibility as we scale. They will act as a bridge across teams to surface stories, amplify wins, and deepen engagement with the people who shape our brand. High-level responsibilities Own influencer marketing: Recruit and nurture influencers best-positioned to amplify PolyAI's story. Manage consistent pipeline of influencer engagement (e.g. co-created content, interviews, webinars, product previews, events). Coordinate briefs, talking points, content, and approvals for influencer activations. Track influencer impact across paid, owned, earned, and shared channels. Manage customer marketing: Build a customer-centric community to showcase PolyAI's value. Project manage pipeline of case studies, testimonials, reference calls, analyst requests, and event asks and approvals. Own customer reviews (e.g., G2): securing, tracking, and growing participation across accounts. Track overall customer advocacy to ensure we enforce contractual obligations, avoid customer fatigue, and make the most of our champions. Collaborate with Customer Success, Sales, and Product Marketing to highlight wins and tell strong customer stories. Skills needed Project management : keeps threads organized, moves things forward, closes loops without tons of supervision. Writing storytelling : takes raw updates and shapes them into stories for employees and customers. Polish : can run events smoothly and make leadership look good. Persuasion : influences stakeholders, secures contributions from influencers and customers Judgment : understands what should ( shouldn't) be shared. Sense for tone, morale, what key audiences need to hear. The kind of person we are looking for 4–6 years experience, comfortable taking strategic guidance to own initiatives. Someone from influencer or customer marketing who wants more ownership. A relationship-builder who thrives creating community among diverse audiences. Doesn't need deep tech experience. More important to be strong in organization, communication, and stakeholder management. We provide a competitive salary range for this role - which is $90,000 – $107,000 base salary - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits Participation in the company's employee share options plan 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision Life Insurance ?? STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy 11 designated company holidays Annual learning and development allowance We're all about making WFH work for you - that's why you'll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! Enhanced parental leave ???? Company-funded fertility and family-forming programmes Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we don?t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Keywords: PolyAI, Scranton , Community Manager, Customer Service & Call Center , New York City, Pennsylvania