Personal Lines Customer Service Agent
Company: YMI Insurance
Location: Allentown
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Join YMI Insurance, a
locally-renowned insurance company dedicated to providing
exceptional customer service. As a Customer Service Representative,
you'll be based in our Allentown office, working alongside a team
that values teamwork and collaboration. We believe in creating a
positive and inviting environment where our employees can thrive.
In this role, you will be the first point of contact for our
customers, addressing their questions and providing prompt and
accurate solutions. You'll handle a variety of customer service
tasks, including answering phone calls, responding to emails, and
assisting with policy-related matters. To excel in this position,
you should have a friendly personality and strong problem-solving
skills. We value individuals who are proactive, detail-oriented,
and able to work effectively in a fast-paced environment. If you're
passionate about customer service and are interested in
contributing to a company that prioritizes employee growth and
client satisfaction, YMI Insurance is the place for you! Benefits
Health Insurance Dental Insurance Vision Insurance Parental Leave
Hands on Training Mon-Fri Schedule Career Growth Opportunities
Retirement Plan Evenings Off Paid Time Off (PTO) Responsibilities
You will be expected to educate and advise clients on the policies
that are best suited to their personal needs. With your excellent
relationship-building talents, you will help clients round out
their accounts and maintain client retention and satisfaction. With
your keen attention to detail, you will update client information
and assist clients with policy changes. Requirements An Active PA
Property & Casualty License is preferred. Detail-oriented with the
ability to prioritize and multitask. A team player who is
self-motivated with a positive attitude. Excellent written and
verbal communication skills and the ability to think
critically.
Keywords: YMI Insurance, Scranton , Personal Lines Customer Service Agent, Customer Service & Call Center , Allentown, Pennsylvania
