Customer Service Representative
Company: Trans-Bridge
Location: Bethlehem
Posted on: April 1, 2026
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Job Description:
Position Title: Customer Service Representative Employment Type:
Part-Time Location: Bethlehem, PA (On-Site) of Positions: 2 Work
Days/Hours: Monday-Friday - 8:00 am - 1:00p (On-Site) or
Monday-Friday - 12:00pm - 5:00pm (On-Site) Job Description:
Trans-Bridge Tours, Inc. is seeking 2 part-time Customer Service
Representatives who will play a vital role in our company. These
positions require a person with a positive attitude and excellent
customer service skills in order to interact with the company's
customers by addressing inquiries and resolving issues. The
positions are based in Bethlehem, PA and require an on-site
presence (not remote or hybrid). About Us: Trans-Bridge Lines, Inc.
is a family-owned and operated Lehigh Valley motorcoach company. In
its 84th year, the company offers daily service to New York City,
Newark Airport, and Wall Street from the Lehigh Valley area and
Clinton, New Jersey. Affiliate Company, Delaware River Coach Lines,
operates local transit service between Easton and Phillipsburg
under contract with New Jersey Transit. Trans-Bridge's Charter
Department is available for business groups, schools and
organizations, with custom-designed one-day and overnight trips,
sporting events, shows, and special city tours. Trans-Bridge Tours,
another affiliate company, offers One-Day, Multi-Day and Casino
Tours, as well as, Air & Cruise Vacations. The companies are now in
the family's third generation of ownership and management.
Responsibilities: Interact with customers via telephone and
in-person to sell, make reservations, process payments and email
documents for Trans-Bridge Tours' One-Day, Multi-Day, Casio Tours
and for Trans-Bridge Lines' Pier Transportation. Interact with
customers via telephone and in-person to provide bus schedules,
prices, sell tickets, make reservations and process payments for
Trans-Bridge Lines, Inc. Field customer questions and issues and
ensure appropriate actions are taken to resolve customer's
concerns. Daily cash out report for Trans-Bridge Lines and
Trans-Bridge Tours. Knowledge of various computer programs. Open
and/or close ticket office as needed. Maintain a clean and neat
working area. Follow company policies to ensure the safety of
customers and co-workers. Perform other duties as assigned and
directed by management. Required Skills/Abilities: Excellent
communication skills with customers and co-workers including
listening, being polite, helpful and courteous. Service-oriented
and able to resolve customer issues/concerns. Reliable and
responsible. Strong attention to detail. Basic computer skills with
the ability to learn new software. Education and Experience: High
school diploma or equivalent. Previous Customer Service experience
(phone and in-person) is required. Previous experience making
reservations for groups or individuals is required. Travel Industry
experience a plus Physical Requirements: Extended periods of
sitting and standing. Must be able to lift 15 pounds. Offers of
employment may be contingent upon passing pre-employment drug and
alcohol screening criteria, background checks physical exams
pertaining to the job. Trans-Bridge Lines is an Equal Employment
Opportunity employer. In compliance with Federal and State equal
employment opportunity laws, qualified applicants are considered
for all positions without regard to race, color, religion, national
origin, sex (including gender identity, sexual orientation, and
pregnancy), age, genetic information, disability, veteran status,
or other protected class.
Keywords: Trans-Bridge, Scranton , Customer Service Representative, Customer Service & Call Center , Bethlehem, Pennsylvania
