Field Support Technician - Join Today!
Company: Toshiba America Business Solutions
Posted on: January 16, 2022
Field Service Technician II
Toshiba America Business Solutions, a leader in digital technology,
is seeking a Field Service Technician II working in the
Scranton/Wilkes Barre, Pa marketplace.
Our people bring innovative, real-world solutions for our client's
print management needs; we help cut costs, secure documents and
reduce the environmental footprint. We are a growing, dynamic
organization that has a need for someone to contribute their
Summary: Work within an assigned territory with the responsibility
to maintain, service, and repair office equipment at customer
locations in an effective and efficient manner.
Providing technical service by maintaining, providing solutions,
servicing, and repairing office equipment (B & W, color and
multi-functional devices, printers, and copiers) at customer
locations in assigned territories. Maintain, service, and repair
office equipment (printers, copiers, and MFPs) at customer
locations in assigned territories in an effective and efficient
manner. Diagnostics, installation, modifications, upgrades, repair,
removal, and retrofits of printers, copiers, and MFPs Complete
assigned field calls according to priority while executing proper
time management. Coordinate with dispatch and keep them informed of
all re-route activity as required. Manage car inventory to ensure
adequate part levels are available in order to service machines.
Maintain tools and test equipment to ensure they are in
service-ready condition. Practice PM procedures and repair
techniques to build proficiency for field assignments. Complete
service training as required by Toshiba America Business Solutions.
Attend department meetings as required and ensure service
activities are accurately documented according to service practices
using automated systems and/or established reports (call, mileage,
and expense reports) with activity.
Required Qualifications :
High School Diploma, GED, or equivalent experience. Minimum of 3
years of experience in technical repair. Demonstrated experience
with document management, MFP, and print devices. Experience
providing on-site service and repair to customers and able to
handle complex issues and provide solutions where appropriate.
Ability to multitask, prioritize assignments and utilize time
management skills. Excellent computer skills. Strong written and
verbal communication skills when dealing with customers. Requires a
valid driver's license and reliable insured vehicle. Ability to
lift 50lbs. The job involves frequent bending, lifting, and
reaching. Toshiba America Business Solutions is currently accepting
proof of vaccination status on a voluntary basis during the
Toshiba America Business Solutions, Inc. offers a competitive
salary and generous benefits package including the following:
Group health coverage (medical, dental, & vision) Employee
Assistance Programs Pre-tax spending accounts 401(k) plan Pet
Insurance Company provided life insurance Employee discounts
Generous paid holiday schedule and paid vacation & sick/personal
Toshiba America Business Solutions is an equal
opportunity/affirmative action employer that evaluates qualified
applicants without regard to age, ancestry, color, religious creed,
disability, marital status, medical condition, genetic information,
military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any
other protected factor. We also consider qualified applicants
regardless of criminal histories, consistent with legal
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should email
Accommodation.Request@tabs.toshiba.com to request an
Keywords: Toshiba America Business Solutions, Scranton , Field Support Technician - Join Today!, Engineering , Jessup, Pennsylvania
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