Director of Customer Success
Company: Storm2
Location: Walton
Posted on: February 22, 2021
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Job Description:
Director of Customer Success Remote (New York City)Many
Americans live beyond pay cheque to pay cheque. Our client allows
workers to get paid instantly for work completed. This recently
funded Fintech offers an easy-to-use app and further allows for
ease of use by embedding products within the scheduling, workforce
management, and payroll apps they use every day. The Director of
Customer Service will look to bring the customer experience to the
next level. If you have experience scaling & managing call centres,
working with Voice of the Customer Programs, managing teams, and
working in a fast moving/agile manner across a fast-growing
business, we want to hear from you. We will be particularly
interested in candidates who have experience in fintech or bank
services.Responsibilities:* Ensure that customers always remain
top-of-mind* Build a knowledge infrastructure - allowing customers
to help themselves (Self resolution) & agents to better guide
customers - Either over the phone or via webchat* Cross-company
collaboration to improve the user experience that will ultimately
support users* Build a scalable customer service team* Design and
implement customer communication strategy via multiple channels
(e.g. webchat, phone, email)Requirements:* Experience scaling &
managing customer call centres* Strategic thinker, helping to
define the company's approach to customer satisfaction and
providing feedback for the product roadmap* 5+ years of experience
in customer service* Preferably director or manager experience in a
fast-growing tech or banking businessIf the above description
sounds like you then we'd love to hear from you! Please click on
the "Easy Apply" button at the top of this page and follow the
instructions to send us your application. Alternatively, feel free
to drop an email to ross.byrne@storm2.com if you prefer.If you have
any additional information to support your application, then please
add a note along with your CV to let us know.
Keywords: Storm2, Scranton , Director of Customer Success, Executive , Walton, Pennsylvania
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