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Customer Success Manager

Company: KDR Recruitment USA
Location: Walton
Posted on: February 24, 2021

Job Description:

Do you thrive in a fast-paced environment?Are you familiar with concepts such as APIs, cloud solutions?I am currently working with a client who specializes in financial crime insights, they have recently been granted Series C funding and they are looking to bring in a second Senior Customer Success Manager / Client Manager to join their growing team in New York!The client I am working with is selling an industry-leading solution that enables companies to prevent financial crime, with insights in real-time.The ideal candidate will be an integral part of the company's success as they will be providing their customers with the technical expertise and professional services to ensure they are exceeding objectives. This is a brilliant opportunity to have an impact on a growing company. You will be responsible for:* Working with clients to provide world-class customer service* Understanding clients needs to ensure they have the correct support* Identify up-sell opportunities* Support/drive new feature rollouts, including formal and informal training* Ensure that an implementation plan is in place for each new customer The ideal candidate:* Experience onboarding clients & managing the relationship * familiarity with concepts such as APIs, cloud solutions* 2+ Years' experience working in saas environments * Excellent written and verbal communication skills* Ability to work under pressure and prioritize tasks* Start-up experience would be great

Keywords: KDR Recruitment USA, Scranton , Customer Success Manager, Executive , Walton, Pennsylvania

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