Host Success Manager

Company: Swimply
Location: Walton
Posted on: April 8, 2021

Job Description:

What We Do

Swimply is an online marketplace that allows owners of underutilized swimming pools to monetize their pools' downtime by sharing them locally by the hour. Think Airbnb, but for swimming pools.

How We Started

Swimply was founded by Bunim Laskin in 2019. As the eldest of 12 siblings and lacking resources for his family to escape the heat, Bunim thought of offering his neighbor financial assistance in exchange for some pool time. Before long, others in the community cut similar deals with her and she was turning a handsome profit. The rest is history.

Our Mission

Our mission is to extend the sharing economy beyond the functional to the experiential. We will do this by building an authentic community-driven marketplace that democratizes access and enhances quality of life for the average family. Our current focus is on swimming pools but we will incrementally expand the platform to include all kinds of underutilized spaces (so long as they're awesome).

We believe that ownership can be smarter, better, and more meaningful. Helping owners earn an income from their underutilized assets reduces the financial anxiety of ownership and simultaneously fosters community.

We envision a world in which anyone, anywhere, can access anything with the tap of a button -from their very own tennis court or swimming pool to home gyms and even music studios - regardless of their economic status.

Where We Are Now

Swimply experienced incredible rapid growth (4,000% YoY), largely driven by customer love, word-of-mouth and robust media coverage. In just the last six months, over 3,000 pools have been listed in the US, over 45,000 transactions have been completed (up from 1,000 transactions in 2019), and over 200,000 swimmers have enjoyed a stranger's pool.

The Role

At Swimply, we think of our hosts as our #1 priority as they are the core of our community. Our hosts on the platform are the ones who drive our business.

In this role, you will be responsible for the success of the Swimply Host community through education and optimization with daily engagement with Swimply hosts. Your goal is to help onboard them onto the platform, learn hosting best practices, and help them maximize their earnings potential on Swimply.

Responsibilities

• You will optimize the Swimply host base through outreach (email, phone calls, SMS) to help them become aware of how to best use Swimply and the value our platform can bring to them.
• We want all of our hosts to be fully educated on how to best list and rent their pools to maximize their profits and ours. You will be educating hosts on Swimply best practices and how they can improve and optimize their pool listings. You ensure that host listings (description, pricing, and availability) are optimized to maximize customer conversion and provide great experiences.
• You will work with hosts to ensure availability of their pools (both extended hours & daily availability) to prepare for high demand and peak season periods.
• Your and Swimply's success is tied to operating in a highly-collaborative way. You will be partnering with Regional Market Managers as well as Marketing, Customer Service, Product and Engineering teams in order to coordinate and execute faster. You will share your learnings and best practices during weekly meetings, including sharing feedback from the host community in your region.
• You execute with urgency and roll up your sleeves to get the job done. No task is too small for you as you're solely focused on growing a thriving host community in your region. When you see an opportunity, you go for it.
• You will take part in virtual events geared to educating and optimizing hosts.
• During Swimply's seasonal surge or peak hours, you may be expected to roll up your sleeves and handle any issues that need to be resolved including handling CS support tickets whether it be a guest or host issue (AKA all hands on deck).
  
  Requirements
  
  • Great communication skills. Ability to effectively communicate through a variety of channels including, email, phone, in person, and text
  • Previous experience in a Account Management and/or Customer service role
  • Able to manage multiple projects and tasks
  • Detail oriented
  • Good decision making abilities
  • Comfortable using technology and systems
  • Collaborative and a team player
  • Professional, courteous, and ideally inspiring
  • You bring energy and hustle to your roles, and don't limit yourself to "how things have always been done". You carve new paths to prove that there's a better way.
  • Propensity to ask insightful questions, conduct thorough research, and understand both high-level strategy and ground-level tactical needs.
  • Strong aptitude to effectively prioritize work and focus on achieving clearly defined goals.
  • Comfort working in a fast-paced and dynamic startup environment that is fully distributed
  • Self Starter, you have an idea or task and you get it done by asking for help and/or figuring things out.
    
    Benefits
    
    Our company is fully remote, and we're assembling a team of extraordinary talent to build our community-driven marketplace. We aim to deliver meaningful income to hosts and create more happiness in the world for local communities.
    
    It's an excellent time to join because
    
    • You'll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth
    • You'll play a critical role in building Swimply from the ground up, including influencing our company culture, core values, and who we end up hiring
    • You'll significantly influence the business and product roadmap as we scale
    • You'll experience massive growth opportunities as the company grows and matures
    • You'll be part of a team that is mission-driven, works hard, plays hard (generally in and around swimming pools ), and is in service to our community of hosts and guests
    • You'll be working directly with the founders and an executive team that has startup experience and scaled billion dollar companies
    • We offer competitive market salaries, equity and benefits (including medical, dental, life insurance)

Keywords: Swimply, Scranton , Host Success Manager, Executive , Walton, Pennsylvania