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Conference Services Manager

Company: Camelback Resort
Location: Tannersville
Posted on: November 22, 2021

Job Description:

Job Title: Conference Services ManagerDepartment: SalesReports to: Director of SalesThis position is responsible for planning, organizing and coordinating functions and guest rooms for assigned group accounts, in accordance with resort policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.Primary Responsibilities:

  • To understand and respond to all guest needs and requests in a timely and professional manner.
  • Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
  • Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests.
  • Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment and audio visual.
  • Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.Next Level Duties:
    • Meet the client upon arrival and conduct pre conference review, including the introduction of Department Heads, overview of events, and guest arrival details.
    • Communicate last minute changes in group functions to resort staff, and ensure accurate and satisfactory follow up.
    • Conduct post conference review with clients including the presentation of banquet checks when applicable.
    • Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to resort guidelines.
    • Attend daily, weekly and monthly meetings as directed.
    • Work with the Director of Sales and Director of Catering to generate an accurate monthly forecast of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.
    • Manage and maintain Delphi.fcd client information and reports accurately.
    • Maintain the professional standards of the resort as set forth by KSL Resorts and participate in special projects as required.
    • Perform other functions as required and directed.Must Have Personal Qualifications:
      • Associate degree or equivalent from 4 year institution; or two years related experience and/or training; or equivalent combination of education and experience.
      • Proficient in Microsoft Office, Delphi.fdc or equivalent sales & catering software, Agilisys property management or equivalent
      • Detail-oriented with the ability to work independently, make good decisions, prioritize work, handle multiple tasks at the same time, act effectively under pressure
      • Organized, self-motivated, able to interpret and communicate hotel policy and culture to client.More About Camelback:Voted #1 Indoor Waterpark in the USA and #1 Ski Resort in Pennsylvania! You can enjoy Camelback Mountain Adventures, splash around all year inside Aquatopia, lounge in the sun at Camelbeach, or embrace the winter cold with the best skiing/snowboarding in the Poconos or at the Biggest Snowtubing Park in the USA. At Camelback Resort you can do it all, time and time again!We are seeking enthusiastic and energetic individuals to join our team. Camelback Resort offers competitive wages, generous benefits (including health insurance, vacation, and 401K), and INCREDIBLE PERKS! Our amazing perks vary depending on season. Enjoy our complimentary access to Snowtubing, Aquatopia, Camelbeach, Mountain Adventures, and free lift tickets, lessons, and rentals. Bring your friends and family along with our bonus ticket package. What are you waiting for?! Apply today.This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Keywords: Camelback Resort, Scranton , Conference Services Manager, Executive , Tannersville, Pennsylvania

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