Customer Success Manager - United States

Company: LifeStreet
Location: Walton
Posted on: January 16, 2022

Job Description:

The Role :

LifeStreet's customer success team works directly with mobile app developers to ensure their success on LifeStreet's programmatic advertising platform. We are looking for a highly motivated CSM who is able to think both strategically and analytically and with a demonstrated ability to effectively communicate compelling value propositions to partners. This position reports to the Director of Customer Success and will be a key contributor to the company's success.

Responsibilities :
Own and drive relationships of a portfolio of top mobile advertisers
Execute, optimize, and analyze advertising campaigns using internal tools and dashboards
Extract insights from complex data sets and clearly communicate opportunities to clients
Collaborate cross-functionally across internal sales, ad operations, engineering, and creative teams to achieve client business goals
Manage client communications regarding key deliverables, projects, and strategies
Educate clients on LifeStreet's capabilities across our technology platform

Requirements

Basic Qualifications:
2+ years of experience in a client facing role working in the mobile advertising technology space or related industry
Demonstrated ability to grow, develop, and enhance customer relationships
Strong written and oral communication skills
Interest in working with data & collaborating cross-team to drive client success
Strong business acumen is a must
Must be very organized and detail oriented
BA/BS degree required

Preferred Qualifications:
An understanding of the mobile app and/or programmatic advertising ecosystem
Demonstrated experience effectively optimizing advertising campaigns by analyzing performance and recommending adjustments to key performance drivers
Excellent analytical, problem-solving, and decision-making skills required; able to drive decisions and forward progress in the face of obstacles
Prior ad tech experience is a plus!
Working proficiency in a foreign language is a plus!
Comfortable working in a fast-paced environment with shifting priorities and varying deadlines
Does not need to live in NY, but preferably living in an EST timezone, as we'll need you to be able to manage clients in Europe

Benefits
Competitive salaries & 401(k) plan
Comprehensive medical/dental/vision benefits
Memorable off-sites and celebrations
The chance to work with passionate individuals in a fast-paced, innovative, fun-loving and high-energy environment

Join us in transforming the multi-billion dollar digital advertising industry!

Keywords: LifeStreet, Scranton , Customer Success Manager - United States, Executive , Walton, Pennsylvania