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Customer Success Manager

Company: Milestone Technologies Inc.
Location: Walton
Posted on: January 16, 2022

Job Description:

ROLE:We are looking for a Customer Success Manager to develop and solidifycustomer relationships, maintain a world-class level of customer service,guarantee the retention of current and future revenue streams, and ensureall Client's customers are maximizing the full value of their investments.You will work directly with the Head of Customer Success and the CEO.
RESPONSIBILITIES:Develop and maintain customer relationships Identify andunderstand customers unique needs; be able to articulate andcontinually refine the value proposition of softwareand services to individuals and teams.On-board customers to the Client's SaaS platform Demonstrate and coach users and teams in best practices forusing and associated services.Respond and troubleshoot customer service issues andrequests Provide world-class responsiveness, understandingand customer support for all customer technical and nontechnical issues and challenges.Proactively identify and troubleshoot customer usage andutilization issues and develop plans for improvement Understand key drivers for customer usage and utilization,work with customers to continually improve customerexperience, develop company and team success plans andexecute success plays and strategies to increase usage andutilization of software and services.
WHAT WE ARE LOOKING FOR:A minimum of 2 years direct customer facing experience insales, account management, customer service, or customersuccess at a SaaS company.Bachelors degree in Communications or Equivalent.Exceptional written and verbal communication skills: musthave the ability to communicate complex ideas clearly &conciselyAnalytical mindset and experience Passion for graphic design and or business communicationtools and software a plus.

  • Team player and disciplined executor, with attention to detailby Jobble

Keywords: Milestone Technologies Inc., Scranton , Customer Success Manager, Executive , Walton, Pennsylvania

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