Customer Success Manager

Company: Org3D
Location: Walton
Posted on: June 24, 2022

Job Description:

Want a fulfilling new role at a well funded, fast- growth FinTech startup?

• Our client builds trust between landlords and renters using financial technology, clearing the worry of security deposits.
• Renters use the platform to pay for any property damage directly, rather than an upfront deposit.
• They're looking for an exceptional team member to join their Customer Success team, this person will be the face of the company and ensure the success of overall company performance - a very important cog in the machine.
  The Job
  • Manage and cultivate long-term relationships with partners at all levels.
  • Help partners achieve their goals.
  • Lead implementation, onboarding, training, change management and pilot programs for your portfolio of customers.
  • Be a force multiplier for the value our partners derive from the platform.
  • Seek growth opportunities with partners.
  • Collaborate with sales, marketing and product teams, acting as the internal voice of the customer.
  • Deliver success stories, case studies and referral sources to foster company growth.
    About you
    • 3-5 years experience in the real estate industry, at an early stage startup, or working with a SaaS product highly preferred - bonus points for all three!
    • Bachelor's degree in business, marketing or engineering preferred.
    • You are sociable, empathetic, charismatic and highly organized.
    • You are a problem solver, a clear communicator and exhibit sound judgment.
    • You have a strong understanding of SaaS platforms and API models.
    • Willingness to experiment, make mistakes and learn.
    • Ability to work out of our New York City officeBenefits and Perks
      • Health, Dental and Vision plans that begin on day one with generous company contributions
      • Stock Options because every employee is key to the success of this company
      • Remote Office Expense Reimbursement so you can make your home a comfortable work environment
      • Generous PTO and Holiday Schedule because we value work life balance.
      • Commuter Benefits which are pre tax dollars for transit and parking
      • Quarterly Team Kick offs and other team outings
      • Amazing offices in NYC and Tel Aviv
      • A chance to work with incredible teammates that are super-bright, creative, talented, and passionate!
      • $90,000 - $100,000 + competitive bonus

Keywords: Org3D, Scranton , Customer Success Manager, Executive , Walton, Pennsylvania