Program Manager
Company: Paragon Systems
Location: Scranton
Posted on: June 25, 2022
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Job Description:
JOB SUMMARY:
Utilizing a mobile office model and core business hours, manages
shared services and/or operational support activities for assigned
accounts in a specific geography. Engages as local point of contact
with customers and prospective customers for relationship building
and troubleshooting service concerns. Provides operational support
related to service planning, proposal development, financial
controls, issue resolution, hiring, staffing and payroll. Provides
oversight to site supervisors and employee performance management.
Actively participates in geographic professional networking
opportunities, such as ASIS, NCMS and related.
Distinguishing Characteristics:
Primary job function is mobile management of operations and/or
shared services planning and execution. Has limited profit & loss
responsibility for direct expenses, all unbilled labor, and
operations costs, and manages field supervisory staff. This job
description applies only to salaried positions performing essential
functions of the nature described, with the authority to make
independent choices, free from immediate supervision, in
significant matters that affect the business, or to carry out tasks
that are directly and closely related to such work, no less than
50% of the time.
ESSENTIAL FUNCTIONS:
* The functions listed describe the business purpose of this job.
Specific duties or tasks may vary and be documented separately. The
employee might not be required to perform all functions listed.
Additional duties may be assigned, and functions may be modified,
according to business necessity.
* All assigned duties or tasks are deemed to be part of the
essential functions, unless such duties or tasks are unrelated to
the functions listed, in which case they are deemed to be other
(non-essential) functions.
* Employees are held accountable for successful job performance.
Job performance standards may be documented separately, and may
include functions, objectives, duties or tasks not specifically
listed herein.
* In performing functions, duties or tasks, employees are required
to know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions.
* All functions, duties or tasks are to be carried out in an
honest, ethical and professional manner, and to be performed in
conformance with applicable company policies and procedures. In the
event of uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company
representatives.
1. Manages a segment of guarding operations at multiple sites,
including management of site supervisory staff and subordinate
officers to ensure that personnel deliver high quality service.
2. Ensures the timely and accurate submission of payroll timesheets
and weekly reports. Reviews for accuracy and ensures adherence to
company procedures. Coaches field supervisory employees in payroll
and billing related policies and procedures.
3. Responsible for accounts receivable of assigned portfolio.
Submits weekly reports and/or participates in telecoms to support
customer and company A/R initiatives, supports resolution of
problems; serves as customer interface for Accounts Receivable.
4. Reviews expenditures; reviews business and payroll records,
including Confirmed Time by Contract and other reports for
accuracy.
5. Ensures that service expectations are being met through regular
contact with clients; evaluates service quality, inspects posts and
initiates corrective action in a timely manner as necessary.
6. Completes Performance Metrics, KPI's, client service reviews,
and Service Excellence programs as defined by client contract or
District Director.
7. Meets with line management and/or client representatives for
status updates and to address any actual or potential problems;
provides leadership and support during client start-ups; provides
input to security planning, assessments and surveys; reviews post
orders and communicates requirements and changes to affected
personnel.
8. Communicates and coordinates with line management regarding
scheduling, staffing, equipment, record keeping, safety and related
matters, to ensure smooth delivery of services; makes scheduling
and staffing adjustments as needed to meet client requirements
while controlling labor costs; reviews reports to ensure that
commitments have been met and client directions have been
followed.
9. Evaluates pre-screened applicants for interviews; conducts
applicant interviews; and participates in and coordinates with line
management and District Office staff regarding the orientation,
training, development and retention of high caliber staff; ensures
that each staff member is treated with dignity and respect.
10. As directed, conducts analyses of operational performance and
data, gathers information, coaches employees, carries out
disciplinary actions, as necessary and assists in implementing
corrective action.
11. Maintains a positive, professional environment in full
compliance with applicable laws, regulations, policies and
procedures; acts to ensure that employees understand and comply
with applicable laws, regulations, policies and procedures.
12. Provides input to company initiatives; promptly assists line
management in the resolution of legal, financial, human resources,
and administrative issues.
13. Works with company sales and marketing department for sales
efforts on developed and graded leads in developing campaigns to
maximize sales efforts. Participate in prospect visits with
appropriate sales and marketing personnel.
14. Actively engages in and participates in trade associations and
trade shows, and assists in other promotional efforts. Analyzes
local market to identify market opportunities, prospective
companies and associates buyers, referring leads to sales and
marketing department and/or District Office.
15. Must have the ability to travel 100% of the time with coverage
area that consists of assigned geography. Will require vehicle
travel and may require air, train or other commercial travel
methods.
16. Performs additional functions, duties and specific tasks of a
similar nature and scope as necessary in order to achieve assigned
business objectives.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference,
depending upon the nature of the position.
* Must be a citizen of the United States.
* Ability to acquire and maintain the required level of Department
of Defense (DoD) Security Clearance. Must have a minimum of an
active Interim Secret granted.
* Ability to acquire and maintain any other specific special
clearances/access requirements.
Background Prerequisites:
Must undergo and meet company standards for background and
reference checks, controlled substance testing, and behavioral
selection survey, in addition to any mandatory licensing
requirements.
Education/Experience:
Associate's Degree and 2 years of experience in security
operations, or an equivalent combination of education and
experience sufficient to perform the essential functions of the
job, as determined by the company. Additional relevant experience
can be substituted for the required education on the basis of one
calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or
testing)
* Ability to work independently and remotely, utilizing a mobile
office model and related technology such as cell phone, laptop
computer, printers/scanners/fax.
* Ability to continuously self educate and adapt to the changes in
related industry and service delivery methods.
* Must be able to work with minimal supervision.
* Must be able to professionally represent our company and our
industry. Knowledge of or ability to learn security operations and
procedures.
* Ability to maintain professional composure when dealing with
unusual, emotional or confrontational circumstances.
* Ability to adapt to changes in the external environment and
organization.
* Ability to provide high quality customer service and service
delivery orientation
* Good interpersonal skills, with the ability to interact
effectively at various social levels and across diverse
cultures.
* Ability to think strategically, synthesize business/financial
data, develop innovative solutions and promote legal and ethical
practices.
* Thorough understanding of standard office procedures and
practices.
* Ability to conduct counseling in routine disciplinary
matters.
* Ability to read, analyze, and interpret various internal and
external documents and reports.
* Ability to write reports and correspondence in a clear and
concise manner.
* Planning and organizing skills.
* Ability to foster a culture of trust, equal opportunity,
teamwork, responsibility, high expectations, and open communication
with our internal and external customers and employees.
* Ability to be an effective team leader and positive team member,
and handle projects responsibly, take initiative and achieve
results.
* Required ability to handle multiple tasks concurrently and with
interruption.
* Strong customer and results orientation.
* Ability to travel within assigned geography sufficient to be
responsive to employee, client, prospective client, and Company
needs.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and
mental capacity to perform effectively all essential functions. In
addition to other demands, the demands of the job include:
* Maintaining composure in dealing with executives, clients,
prospects and staff, in group settings and in situations requiring
high performance and results.
* Must undergo and meet company standards for background and
reference checks, controlled substance testing, and behavioral
selection survey.
* Handling and being exposed to sensitive and confidential
information.
* Required ability to handle multiple tasks concurrently.
* Regular use of vehicle required in the performance of duties.
* Regular talking and hearing.
* Close vision, distance vision, and ability to adjust focus.
* Frequent local and regional travel to client sites.
* Frequent lifting and/or moving up to 15 pounds and occasional
lifting and/or moving up to 35 pounds.
* Responding on an on-call basis to emergencies and incidents at
all hours.
EOE/M/F/Vet/Disabilities
Keywords: Paragon Systems, Scranton , Program Manager, Executive , Scranton, Pennsylvania
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