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Catering Sales Manager

Company: Hilton Scranton Conference Center
Location: Scranton
Posted on: August 6, 2022

Job Description:

Job Title: Event Sales Manager

Department: Sales

Reports To: Director of Sales

Job Summary: A event sales manager targets and coordinates event sales efforts. The job involves initiation and development of quality leads to ensure growth of catering sales. The primary responsibility of a event sales manager is to develop existing business and solicit new event business through event lead generation and event sales marketing. The sales manager solicits new customers through traditional and non-traditional sales techniques. Other important duties include booking, selling, planning and coordinating all special social events while assuring the highest level of customer service. Generating revenue, establishing new accounts, monitoring booking space, booking repeat business while keeping quality consistently high, conducting event sales presentations and event sales calls also falls under the purview of a event sales manager job.

Essential Duties and Responsibilities

-Provides professional and courteous guest service at all times
-Makes personal sales calls
-Implements approved sales plan
-Develops innovative sales and marketing techniques
-Searches for and develops potential social catering demand generators
-Creates and distributes in-house advertising and promotional campaigns
-Menu planning
-Works closely with Banquet Manager and Banquet department in motivating department staff (both temporary and permanent)
-Meets with vendors to establish SOPs, pricing, etc...
-Maintains hotel competitive analysis statistical information
-Networks and maintains relations with local civic groups and associations
-Contacts in-house guests, group leaders, and meeting planners to promote good will and garner additional business
-Maintains current filing system and prepares reports (Sales Call Reports, Internal Sales Reports, etc.)
-Solicits, negotiates, contracts, details and services new social catering bookings
-Details and services large group booking events/agendas for fellow Sales Managers
-Attends weekly sales and team meetings
-Acts as Manager On Duty when scheduled
Additional Duties

-Completes projects as determined by Director of Sales
-Actively seeks out other tasks when current work is complete
-Participates in ongoing education and training of Franchise and Hotel Management Company
Essential Behavior Requirements

- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's wants and needs. Identifies opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer's perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work "product or service" is free of errors and exceeds customer expectations. Manager is professional and punctual at all times.
- Leadership: Shares the company vision, and relates company strategy to the associate's daily work. Positively communicates goals. Clearly and consistently inspires other associates to achieve the highest standards and results. Displays decisive and firm leadership when necessary. Is professionally disciplined and respectful. Effectively and promptly deals with team performance issues. Adapts positively to changing situations. Handles criticism well, admits mistakes and makes corrections quickly and willingly.
- Multi-Tasking: Ability to work in a fast paced environment with consistent energy levels.
- Prior Experience: Must have former hotel sales and/or convention services experience.
- Organizational Skills: Must be detail oriented, well organized and thorough.
NOTE: Preference will be given to candidates with Delphi.fdc experience.

Associated topics: branch manager, director of sales, leader, manager, principal, regional sales manager, sales leader, shift lead, team leader, territory manager

Keywords: Hilton Scranton Conference Center, Scranton , Catering Sales Manager, Executive , Scranton, Pennsylvania

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