Catering Sales Manager
Company: Hilton Scranton Conference Center
Location: Scranton
Posted on: August 6, 2022
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Job Description:
Job Title: Event Sales Manager
Department: Sales
Reports To: Director of Sales
Job Summary: A event sales manager targets and coordinates event
sales efforts. The job involves initiation and development of
quality leads to ensure growth of catering sales. The primary
responsibility of a event sales manager is to develop existing
business and solicit new event business through event lead
generation and event sales marketing. The sales manager solicits
new customers through traditional and non-traditional sales
techniques. Other important duties include booking, selling,
planning and coordinating all special social events while assuring
the highest level of customer service. Generating revenue,
establishing new accounts, monitoring booking space, booking repeat
business while keeping quality consistently high, conducting event
sales presentations and event sales calls also falls under the
purview of a event sales manager job.
Essential Duties and Responsibilities
-Provides professional and courteous guest service at all times
-Makes personal sales calls
-Implements approved sales plan
-Develops innovative sales and marketing techniques
-Searches for and develops potential social catering demand
generators
-Creates and distributes in-house advertising and promotional
campaigns
-Menu planning
-Works closely with Banquet Manager and Banquet department in
motivating department staff (both temporary and permanent)
-Meets with vendors to establish SOPs, pricing, etc...
-Maintains hotel competitive analysis statistical information
-Networks and maintains relations with local civic groups and
associations
-Contacts in-house guests, group leaders, and meeting planners to
promote good will and garner additional business
-Maintains current filing system and prepares reports (Sales Call
Reports, Internal Sales Reports, etc.)
-Solicits, negotiates, contracts, details and services new social
catering bookings
-Details and services large group booking events/agendas for fellow
Sales Managers
-Attends weekly sales and team meetings
-Acts as Manager On Duty when scheduled
Additional Duties
-Completes projects as determined by Director of Sales
-Actively seeks out other tasks when current work is complete
-Participates in ongoing education and training of Franchise and
Hotel Management Company
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when
communicating and interacting with customers, coworkers, and the
public in a way that exceeds the customer's wants and needs.
Identifies opportunities to improve and deliver additional value to
customer's experience by presenting creative solutions and
innovative ideas.
- Communication: Actively listens to customers, coworkers, and the
public (viewing the situation from the customer's perspective) and
works together to solve the problem through effective
communication.
- Problem Solving: Ability to recognize and define problems;
analyze relevant information; encourage alternative solutions and
plans to resolve situations; seeks additional assistance when
needed.
- Quality: Work "product or service" is free of errors and exceeds
customer expectations. Manager is professional and punctual at all
times.
- Leadership: Shares the company vision, and relates company
strategy to the associate's daily work. Positively communicates
goals. Clearly and consistently inspires other associates to
achieve the highest standards and results. Displays decisive and
firm leadership when necessary. Is professionally disciplined and
respectful. Effectively and promptly deals with team performance
issues. Adapts positively to changing situations. Handles criticism
well, admits mistakes and makes corrections quickly and
willingly.
- Multi-Tasking: Ability to work in a fast paced environment with
consistent energy levels.
- Prior Experience: Must have former hotel sales and/or convention
services experience.
- Organizational Skills: Must be detail oriented, well organized
and thorough.
NOTE: Preference will be given to candidates with Delphi.fdc
experience.
Associated topics: branch manager, director of sales, leader,
manager, principal, regional sales manager, sales leader, shift
lead, team leader, territory manager
Keywords: Hilton Scranton Conference Center, Scranton , Catering Sales Manager, Executive , Scranton, Pennsylvania
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