Assistant Manager

Company: Dunkin'
Location: Tannersville
Posted on: March 20, 2023

Job Description:

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.
Operations Excellence for Guest Satisfaction:
------ Holds the guest as their highest priority and role models exceptional guest service
------ Empowers the team to satisfy guests and resolve problems
------ Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
------ Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
------ Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
------ Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
------ Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
------ Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
------ Maintains and calibrates restaurant equipment
------ Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
------ Utilizes Red Book or similar tool to track required documentation
------ Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
Team Environment:
------ Promotes a respectful team environment
------ Ensures the right people are hired and developed for key positions
------ Handles employee concerns with fairness and a sense of urgency
------ Builds teamwork through effective training, deployment and communication
------ Communicates performance expectations and holds self and team accountable
------ Creates a learning environment ensuring team is trained for their position
------ Recognizes team members for demonstrating desired behavior and performance
------ Provides consistent coaching that drives performance of the team to achieve goals
------ Builds a guest focused team creating a competitive spirit to achieve results
Profitability:
------ Drives sales through effective execution of marketing programs
------ Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
------ Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
------ Manages cash over/short through effective cash control procedures
------ Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
------ Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
------ Ensures all policies and procedures are followed as well as compliance with labor and health laws
------ Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner

Keywords: Dunkin', Scranton , Assistant Manager, Executive , Tannersville, Pennsylvania