Project Manager - Google Voice Platform Roll-out

Company: Trigyn Technologies Inc
Location: New York
Posted on: April 17, 2025

Job Description:

Immediate contract opportunity for Project Manager with direct client in New York, NY.

All candidates should make sure to read the following job description and information carefully before applying.



Project Objectives
--- Implement Google Voice platform.
--- Seamlessly migrate existing telephony and communication systems (analog, digital, PBX) to the new VoIP platform.
--- Ensure comprehensive training and documentation for all staff members on the new system's features, functionalities, and best practices.
--- Minimize disruptions to daily business operations and maintain high service availability throughout the transition process.

Scope Inclusions
--- Needs Assessment and Deployment Planning.
--- Conduct a thorough needs assessment to determine if hardware and software requirements are available to start the deployment.
--- Evaluate potential risks or factors that may hinder timely deployment of platform
--- Create a project plan in the UNFPA project management portal.

--- Hardware Installation and Configuration:
--- Install and configure VoIP-compatible phones, headsets, and other endpoint devices.
--- Set up and configure VoIP servers, gateways, and other network infrastructure components.
--- Implement necessary network switches, routers, and firewalls to support VoIP traffic.

--- Software Installation and Configuration:
--- Install and configure the VoIP software on endpoint devices.
--- Set up user accounts, call routing, voicemail, and other essential features.
--- Integrate the VoIP system with existing directory services and authentication systems.

--- Network Assessment and Optimization:
--- Assess the existing network infrastructure to ensure it can adequately support VoIP traffic.
--- Optimize network bandwidth, QoS (Quality of Service), and security for VoIP.
--- Address any potential network bottlenecks or congestion issues.

--- Data Migration:
--- Migrate existing phone numbers, contact lists, call logs, and other relevant data to the new VoIP platform.
--- Ensure data integrity and accuracy during the migration process.

--- Integration with Existing Systems:
--- Integrate the VoIP platform with existing business systems such as CRM, email, ERP, and collaboration tools.
--- Enable click-to-call and other unified communications features.

--- Testing and Quality Assurance:
--- Conduct comprehensive testing of the VoIP system, including call quality, functionality, and performance.
--- Perform user acceptance testing (UAT) to ensure the system meets user requirements and expectations.

--- User Training and Support:
--- Develop and deliver training programs for end-users, administrators, and IT staff.
--- Provide ongoing support and troubleshooting assistance during and after the rollout.
--- Create user manuals, quick reference guides, and other documentation resources.

--- Documentation:
--- Develop detailed technical documentation for system administrators, including configuration guides, troubleshooting procedures, and maintenance instructions.
--- Create user documentation to help end-users understand and utilize the VoIP system effectively.

Scope Exclusions
--- Upgrading Internet Bandwidth: Upgrading internet bandwidth beyond the currently contracted capacity is not included in this project scope.
--- Custom Application Development: Development of custom applications or integrations beyond the standard VoIP platform features is not included.
--- Ongoing Maintenance and Support: Long-term maintenance and support of the VoIP system after the initial rollout are not included and will be covered under a separate contract.
--- Integration with Future Systems: Integration with future systems or technologies that are not currently identified or planned is not included in this scope.
Project Deliverables
--- VoIP Platform Infrastructure: Fully configured and operational Google Voice platform and software environment.
--- Migration Plan: Detailed plan outlining the steps and timelines for migrating existing communications to the Google Voice platform.
--- User Training Materials: Comprehensive training materials, including presentations, user manuals, and quick reference guides.
--- System Documentation: Technical documentation for system administrators, covering configuration, troubleshooting, and maintenance.
--- Testing and Acceptance Report: Detailed report documenting the testing procedures, results, and user acceptance of the VoIP system.



TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER



About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify - Employer.

Keywords: Trigyn Technologies Inc, Scranton , Project Manager - Google Voice Platform Roll-out, Executive , New York, Pennsylvania