Director, Project Management - Social Impact Volunteering

Company: Capital One
Location: New York
Posted on: May 3, 2025

Job Description:

Director, Project Management - Social Impact VolunteeringExternal Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.Our approach involves focusing on innovation and opportunity related to long-term wellbeing for our associates, customers, and communities. The Community Impact and Investment team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission-driven financial institution through:Fueling strategic community investments (e.g. grants, skills, loans)Delivering insights, advice and resources that inform Capital One's products and servicesActivating the capabilities of associatesThe Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial Institution (CDFI) loans and partnering with and advising Lines of Business (LOBs).The Opportunity and Role:Community Impact and Investment is on a multiyear transformation journey to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One's volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.We're seeking a talented and energetic Director, Project Management to join our Associate Enablement team, leading Social Impact Volunteering (SIV). The SIV team is charged with fostering a culture of service and volunteering across the enterprise by building and managing large-scale programs (e.g. Pro Bono, Coding Academies, Job Readiness, Board Readiness and Financial Literacy) to empower our "mission forward" associate base to engage with the community. This is a team of changemakers who seek to empower our associate base to give back by meeting our associates where they are, and delivering the programming and tools they need to easily mobilize their interests, talents and skills in the community.You may be required to travel up to 20% of the year.In this role, you'll have the opportunity to work on the following areas:Focus on Efficiency

• You'll start with the data and pursue pathways for how the team can make an even greater impact through enhancements of existing programming.
• You'll work in partnership with the internal Activation team to inform how we build programs that are efficient and can sustainably scale.
• You'll actively seek out efficiencies in existing process and technology solutions to ensure your team is focused on delivering the highest impact work with ease and agility.Human Centered
• You'll be focused on understanding where our associates are most interested in engaging in our high-impact programs.
• You'll partner with teams across the company to better understand how our programs can complement the totality of the associate experience.
• You'll turn these insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.
• You'll own and prioritize volunteer programming that helps to deliver on business outcomes and a desire to ensure that our associates thrive while at Capital One.Running the team with a Business Mindset
• You'll learn about the business priorities and determine where our programs can assist with meeting or enhancing business objectives, especially around associate experience.
• You'll flex your consultative skills to determine how best to partner and advise on how a team can achieve greater societal impact through the implementation of skills-based programming.
• You'll find opportunities to grow our Pro Bono and skills based programming in a way that enables more of our associates to participate and engage in ways that meet the needs of the associate, the nonprofit and the community.
• You'll define KPIs for your programs and interaction models and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.
• You'll regularly evaluate and improve the efficiency of our community engagement approach, as well as the operational model used to deliver the value.Transformational Leadership
• You'll be responsible for attracting and retaining top talent to your team.
• You'll coach your team towards great business acumen, building strong stakeholder relationships, bringing a data-driven eye to evaluating need and opportunity and excelling in ambiguity.
• You'll model ruthless prioritization and the art of getting to yes---and saying no.
• You'll rally your teams and senior stakeholders to your vision and strategy.We want you if you are:
• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
• Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You're obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams.
• Customer Focused. You care about doing what's best for the community and for Capital One's associates. You don't shy away from hard conversations or nuanced decision making because you know the best outcomes often go hand in hand with tough decisions. For the sake of the associate experience, you are comfortable holding your partners and your own team accountable for results.
• Enablement is your middle name. You loathe inefficient processes and look for ways to streamline everything you touch. You are passionate about building tools that enable others, because you get energized by seeing those around you enabled to do their best work.
• A Do-er. You're biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.Basic Qualifications:
• Bachelor's degree or military experience.
• At least 2 years of experience working in a for-profit company.
• At least 3 years of experience in program management or project management, or a combination.
• At least 5 years of experience in people leadership.Preferred Qualifications:
• At least 3 years of human centered design experience.
• At least 3 years of product launch experience.
• At least 1 year of experience in process management.
• At least 1 year of experience in volunteerism, talent engagement, or associate morale experience.
• At least 1 year of experience with community organizing, nonprofit, or political experience.
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Keywords: Capital One, Scranton , Director, Project Management - Social Impact Volunteering, Executive , New York, Pennsylvania