Program Specialist
Company: 365 Health Services
Location: Norristown
Posted on: February 13, 2026
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Job Description:
Job Description Job Description About the job About the Company:
365 is a dynamic professional team that never forgets the only way
to satisfy our clients, employees and the communities we serve is
to exceed their expectations at every opportunity. Our clients rely
on us for superior care. Our employees count on us to equip them to
do their jobs at the highest levels. We are dedicated, reliable and
ALWAYS accessible. And we love what we do! About the Role: The
Program Specialist develops relationships with individuals and
Supports Coordinators to determine open needs, successful
placements and identifies additional business opportunities.
Program Specialists are responsible for building a network of
qualified candidates, evaluating skills in relation to individual
pairing, negotiating compensation, overseeing the completion of
onboarding requirements, and managing active Direct Support
Professionals. They are also expected to share best practices,
maintain, and develop relationships within the industry to foster
stronger business relations. Responsibilities: Develops and
executes recruitment strategies to attract, screen and hire quality
DSPs who meet the office’s immediate and projected needs, Drives to
and visits assigned individuals routinely as well as meets
individuals and their teams at their homes, Utilizes various
recruitment tools and methods to source and attract a pool of
qualified and diverse candidates, - Responsible for communicating
pertinent information during non-business hours and weekends, as
needed, Matches and evaluates candidate skills to individual needs
through screening and interviewing, ???Ensures candidates meet
required hiring standards for 365 Health Services and applicable
contracts. Negotiates salary, terms, and conditions of employment
with candidates. Schedules DSPs for initial placement and ongoing
assignments. Manages DSPs while on assignment and
assesses/investigates concerns and issues, and provides performance
coaching, counseling and disciplinary action as needed. Maintains
regular contact with and develops relationships with active
clients, individuals, Supports Coordinators and Executive Director
to identify current staffing needs and requirements, projected
openings, and potential new business opportunities. Ensures
individual, family and referral source expectations are understood
and met while addressing and resolving any concerns relating to
customer service or DSP performance. Incorporates DSP retention
strategy into daily routine. Builds and cultivates relationships
with industry contacts, referrals and business development leads.
Ensures confidentiality of all individual records and personnel
files in accordance with agency and HIPAA guidelines. Responsible
for oversight of revenue cycle management. Must possess the
personal characteristics of professionalism and commitment to high
standards with a strong work ethic, confidence, creativity,
innovation, integrity and stability. Qualifications: Bachelor’s
Degree (preferred) or equivalent experience working with
individuals with IDD. Must possess a valid driver's license and
insured vehicle. Excellent written and verbal communication skills.
Strong analytical skills. Enthusiastic, results-driven, sense of
urgency and high standard of professionalism. Must meet all
Federal, State, and local requirements. Powered by JazzHR
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Keywords: 365 Health Services, Scranton , Program Specialist, Executive , Norristown, Pennsylvania
