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Service Operations Manager (PA)

Company: Siemens
Location: Scranton
Posted on: July 8, 2019

Job Description:

Siemens - Service Operations Manager (PA) - Scranton, Pennsylvania - Customer ServicesSkip to Main Content Our Stories FAQS My Dashboard US Applications Global Applications Toggle navigation My Dashboard US Applications Global Applications Our Stories FAQS Careers Home Search Jobs Back Service Operations Manager (PA) Scranton, Pennsylvania Customer Services ****** Siemens Healthineers Share Job Job Description Organization: Siemens Healthineers Business Unit: Customer Services Requisition Number: ****** Primary Location: United States-Pennsylvania-Scranton Assignment Category: Full-time regular Experience Level: Mid level Education Required Level: Associate's Degree / College Diploma Travel Required: 25% Job Description: At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services - as well as further technologies in the growing market for therapeutic and molecular diagnostics. Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. Position Overview The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Vice President of Siemens Healthineers. Responsibilities Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSE's) Prioritize customer and business objectives to provide clear direction to CSE's Ensure customer satisfaction through timely follow up on all issues Key Customer and area Management Develop long term value based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts Required Knowledge/Skills, Education, and Experience BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and translate into action financial profit and loss statements. Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Must have a valid driver's license and a clean driving record over the last three years. Preferred Knowledge/Skills, Education, and Experience Past experience in managing large remote employee based territory Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience Ability to articulate and explain value of Service Agreement offerings Working knowledge of SAP or experience with equivalent enterprise service software solution Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. Apply Share Job Can't find what you are looking for? Let's stay connected Can't find what you are looking for? Siemens Careers US Only: Review Accommodations for Disability Contact Us Siemens AG, 1996 - 2019 Terms Privacy Policy Cookie Policy Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on our Privacy Policy page. Okay x

Keywords: Siemens, Scranton , Service Operations Manager (PA), Executive , Scranton, Pennsylvania

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