Director of Coordination
Company: ABConsulting BK NYC LLC
Location: New York City
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Director of Coordination
Brooklyn, NY $150,000 The Director of Coordination oversees all
care coordination operations for a high-volume home care agency.
This senior leadership role ensures uninterrupted patient coverage,
efficient caregiver utilization, regulatory compliance, and
consistent performance across coordination teams. Responsibilities
Lead, manage, and hold Care Coordinators and Coordination
Supervisors accountable for performance, responsiveness, and
documentation standards Ensure full staffing of all authorized
cases, including rapid response to callouts, emergencies, overtime
limits, and difficult-to-service cases Oversee live-in and split
cases, schedule adjustments, and overtime usage in compliance with
NYS labor laws and agency policies Partner closely with HR,
Payroll, Recruitment, Nursing, Intake, Authorizations, and
Retention to resolve escalations and staffing challenges Ensure
accurate and timely documentation of coordination actions, schedule
changes, and case notes Address caregiver and patient complaints
related to scheduling or communication and implement corrective
actions Track key coordination metrics (unstaffed hours, overtime,
response times, complaints) and report findings with improvement
plans to leadership Requirements 2 years of experience in home care
coordination 5 years of leadership or management experience in home
care Strong knowledge of NYS home care regulations and labor
considerations Proven experience managing high-volume, fast-paced
coordination teams Excellent communication, problem-solving, and
accountability skills Experience in a Licensed Home Care Services
Agency (LHCSA) preferred Experience with HHA Exchange preferred
Experience overseeing multi-region or high-census coordination
teams is a plus
Keywords: ABConsulting BK NYC LLC, Scranton , Director of Coordination, Healthcare , New York City, Pennsylvania
