Retention Specialist

Company: Help at Home
Location: New York City
Posted on: February 18, 2026

Job Description:

Job Description Job Description Salary: $21-$23 Hourly Retention Specialist Edison Home Health Care Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need. Why Join Us? No prior experience needed Just a background in customer service, Medicaid, or healthcare! Make a difference by helping patients navigate the healthcare system and retain essential home care services. Grow with us We offer competitive benefits and opportunities for advancement. Key Responsibilities: Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services. Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients. Process Management: Stay organized and ensure all processes are followed to retain patient services. Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce. Patient Relations: Work with diverse patients across New York State, providing top-notch customer service. What Were Looking For: Education: High school diploma or equivalent (required). Language Skills: Bilingual in Spanish (preferred). Tech-Savvy: Comfort with Microsoft Office, especially Excel. Communication: Strong verbal skills, including listening, advising, and consulting. Organized & Driven: Ability to manage time effectively and work independently or as part of a team. Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus). What We Offer: Competitive Compensation: We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement. Health & Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP). Retirement Benefits: 401K plan. Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays. Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation. Make a Difference with Edison Home Health Care! Ready to join a team that values your skills and dedication? Apply today and be a part of something meaningful. INDOP

Keywords: Help at Home, Scranton , Retention Specialist, Healthcare , New York City, Pennsylvania