Customer Service Representative - Drive-Thru Job Fair (Duryea)
Company: Navient
Location: Duryea
Posted on: April 10, 2021
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Job Description:
Join Navient for our Drive Thru Job Fair! Please apply online
after scheduling your appointment! We are committed to providing
expert guidance to our clients and customers on their journey to
financial success! Navient team members bring passion, commitment,
and integrity to our business. We drive results and foster the
innovation that makes us an industry leader. Choose Navient as the
next step in your career! Be proud of where you work, be proud of
your career - join Navient! During this time of recommended social
distancing, Navient will conduct telephone interviews. We look
forward to receiving your application and appreciate your
flexibility and understanding. We are committed to the health and
safety of our employees and have set precautions in place
supporting the social distancing protocols recommended by the CDC.
All workstations are socially distanced as are all common areas
such as break rooms, and our cafeteria. Enhanced cleaning protocols
have been put in place in the building and hand sanitizer
dispensers are located throughout the building. Masks are required
when entering the facility and must be worn in our offices at all
times. Start in our May 10th class! As a Customer Care Specialist,
the pay is $13/hr plus an additional $4.54 per hour payable in
additional benefits, cash or a combination. Monthly bonus of $500
for the first 3 months with incentive opportunities in future
months. Top 50% of Customer Care Specialists earn $660.00 in
monthly bonus on average, the top 25% earn even more! Benefits
starting the 1st of the month after you are hired! Some of which
include: Eligibility for monthly performance bonus 3 weeks of PTO
(increases to 4 weeks after just 1 year of service) Medical,
dental, vision 401K (plus employer match) Tuition Reimbursement
On-Site Fitness Center Business casual environment On-site game
room Job Summary: Customer Care Specialist is responsible for
providing quality customer service and account resolution to
customers, endorsers, and co-makers via incoming or outgoing phone
calls. This position may also utilize approved resources and
internet sites to obtain location/contact information for
consumers. A goal of the specialist is to answer inquiries from
customers, reduce delinquency, secure payments, and counsel
customers on available repayment options and deferment options.
MINIMUM REQUIREMENTS : Six months to one year customer service or
collections experience or 2 year or 4 year degree. Training hours
are : Monday, Tuesday, Friday, 8:30-5pm, Wednesday &Thursday,
12:30-9 pm. After training, option of 3 shifts : -Monday, Tuesday,
Friday, 8:30-5pm, Wednesday & Thursday, 12:30-9 pm and 1 Saturday
per month (8am-Noon). - Monday through Friday, 12:30-9pm with 15%
shift differential. - Monday & Friday 12:30-9pm, Tuesday, Wednesday
& Thursday, 8:30-5pm with 7.5% shift differential. Must have
excellent PC skills and ability to operate in a business
environment Ability to handle high volume of calls in a stressful,
fast paced environment. Must communicate in a clear and concise
manner. Demonstrated ability to listen and "hear" the customer's
concern so that the appropriate response is given. Demonstrated
ability to perform mathematical calculations in order to determine
proper delinquency of loans utilizing last payment dates, monthly
payment amounts, interest rates and payments received. Demonstrated
ability to maintain professional conduct in a business environment.
Ability to work effectively in a team, people, and results oriented
environment. Excellent verbal communications skills, including the
ability to express complex concepts clearly and concisely using
proper grammar. Ability to handle difficult or irate customers
professionally and calmly. Effective listening and negotiation
skills. Well-organized with ability to set and execute on
priorities. Excellent typing skills and knowledge of PC
applications with ability to work with multiple screens and
interfaces. Ability be flexible with scheduled work hours. Must
develop and maintain an in-depth understanding of student loan
servicing processing. Position requires extensive use of computer.
Ability to sit in one place for long periods of time. Must be able
to obtain 5C level security clearance (facilitated during new hire
process) This position will support a federal government contract.
Applicants must be able to obtain Public Trust security clearance
as required of federal government contractors to include a
background check conducted by the U.S. Government to determine
eligibility and suitability for federal contract employment for
public trust or sensitive positions. For this level of clearance,
applicants must possess U.S. Citizenship. PREFERRED QUALIFICATIONS:
Student lending, banking, or financial aid Call center experience a
plus All offers of employment are contingent on standard background
checks. Navient and certain of its affiliated companies are
federal, state and/or local government contractors. Should this
position support a Federal Government contract, now or in the
future, the successful candidate will be subject to a background
check conducted by the U.S. Government to determine eligibility and
suitability for federal contract employment for public trust or
sensitive positions. Positions that support state and/or local
contracts also may require additional background checks to
determine eligibility and suitability. EOE
Race/Ethnicity/Sex/Disability/Protected Vet/Sexual
Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
of America. Navient is a drug free workplace. Associated topics:
answer, call center representative, call center specialist,
customer service representative, internship, product support, rep,
representative, support, system support
Keywords: Navient, Scranton , Customer Service Representative - Drive-Thru Job Fair (Duryea), Hospitality & Tourism , Duryea, Pennsylvania
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