Guest Services Associate
Location: Wilkes Barre
Posted on: November 22, 2021
Job Title: Guest Services Associate
Location: Wilkes-Barre, Pennsylvania
Job Category: Hospitality Services
Work Type: Part time
Department: Northeast Region Guest Services Team
Date Posted: 09/20/2021
Job ID: R-19876
Job Summary Responsible for providing a high level of customer
service to all guests entering system facilities. Enhances
service-oriented environment by welcoming patients and visitors.
Serves as an easily accessible and identifiable source of campus
and local area information. Performs appropriate screening
procedures for patients, guests and vendors.
Job Duties Warmly welcomes patients, visitors, vendors and guests
to the Geisinger facility.
Creates positive first and last impressions.
Ensure screening and visitation policies and procedures are adhered
to for patients, guests and vendors.
Opens car doors and assist patients and visitors safely in and out
of their vehicles.
Assists patients with the use of Valet Parking and Shuttle
Escorts or transports patients in wheelchairs to priority
Assists in coordinating transport of patients with patient
transport service as needed.
Evaluates need for patient transfer and lift team, calls for
assistance as needed.
Furnishes information, directions and assistance to patients,
visitors, guests, vendors and employees.
Obtains resources to transport patients to and from various
departments on campus; and maintains wheelchair availability in
assigned locations, as necessary.
Checks wheelchairs and other equipment for defects and takes for
service as needed.
Interacts with patients, visitors, guests and vendors in a
courteous and professional manner.
Remains courteous, tactful and respectful at all times.
Approach and connect with patients and visitors to discover any
assistance they may require.
Respond to requests as appropriate and alert clinical staff and
other hospital departments as needed.
Ensures hospital entrances and lobbies are clear, orderly and
Collaborates with Environmental Services and Facilities as
Identifies parking problems and seeks assistance from security
staff to redirect vehicles or issue violation notices as
Enforces no smoking policy in all areas of campus.
Reports safety concerns and patient issues to management, as
Assesses potential employee and patient safety issues, provides
assistance to patients that fall in entrance areas and initiates
emergency system(s) as appropriate.
Resolves visitor inquiries using the internet, as appropriate.
Documents and reports daily interactions with visitors, patients
and families seeking opportunities to improve quality and the
Distributes maps, brochures, and other materials, as appropriate to
Utilizes the patient information system to provide accurate and
appropriate information to patients, family members, approved
volunteer clergy and other staff members in accordance with HIPPA
regulations or required by an emergency or other operational
reasons for which the employee is qualified.
Work is typically performed in a clinical environment. Accountable
for satisfying all job specific obligations and complying with all
organization policies and procedures. The specific statements in
this profile are not intended to be all-inclusive. They represent
typical elements considered necessary to successfully perform the
Education High School Diploma or Equivalent (GED)- (Preferred)
Experience Minimum of 1 year-Related work experience
Our Purpose & Values OUR PURPOSE & VALUES: Everything we do is
about caring for our patients, our members, our students, our
Geisinger family and our communities. KINDNESS: We strive to treat
everyone as we would hope to be treated ourselves. EXCELLENCE: We
treasure colleagues who humbly strive for excellence. LEARNING: We
share our knowledge with the best and brightest to better prepare
the caregivers for tomorrow. INNOVATION: We constantly seek new and
better ways to care for our patients, our members, our community,
and the nation. SAFETY: We provide a safe environment for our
patients and members and the Geisinger family We offer healthcare
benefits for full time and part time positions from day one,
including vision, dental and domestic partners.* Perhaps just as
important, from senior management on down, we encourage an
atmosphere of collaboration, cooperation and collegiality. We are
an Affirmative Action, Equal Opportunity Employer Women and
Minorities are Encouraged to Apply. All qualified applicants will
receive consideration for employment and will not be discriminated
against on the basis of disability or their protected veteran
Keywords: Geisinger, Scranton , Guest Services Associate, Hospitality & Tourism , Wilkes Barre, Pennsylvania
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