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Customer Experience Team - Retail

Company: The Azek Company
Location: Scranton
Posted on: January 16, 2022

Job Description:

The AZEK Company (www.azekco.com) is a $1 Billion and growing industry-leading manufacturer of beautiful, low-maintenance, and environmentally sustainable building products, with a focus on decking and outdoor living. Consistently recognized as the market leader in innovation, quality and aesthetics, products across AZEKs portfolio are made from up to 100% recycled material and primarily replace wood on the outside of homes, providing a long-lasting, eco-friendly and stylish solution to consumers. We are committed to accelerating the use of recycled material in the manufacturing of our innovative products, keeping millions of pounds of waste out of landfills each year and revolutionizing the industry to create a more sustainable future. In June 2020, we completed a highly successful IPO (NYSE: AZEK).
We are committed to providing a diverse, equitable and inclusive workplace where diversity of all kinds is sought out, valued, respected and appreciated. We are building and promoting a culture where everyone feels empowered to bring their full, authentic selves to work. It fuels our innovation, drives operational excellence and is a source of our competitive differentiation, while connecting us closer to our customers and the communities we serve.
Position Summary: Our Retail Experience Team Members have the privilege of delivering World Class Customer Experience to Retail stores and contractors and do it yourself Customers who shop at Retail outlets across North America. Retail Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continued improvement. Team members will be responsible for a given geographic area and daily activities include:
Your primary duties & responsibilities will be:

  • Have fun, learn every day and delight Customers!
  • Inbound and outbound calls to Retail centers
  • Inbound and outbound calls to Retail centers contractors and do-it-yourself (DIY) Customers
  • Order processing including order entry, order follow-up, invoicing and returns
  • Utilization of Salesforce.com & JDE Edwards to service Customers
  • Provide World Class support to Customers including answering questions, delivering technical recommendations and facilitating marketing collateralRetail Experience Team Members will be based in one of our corporate offices and will report into a Retail Experience Team Manager.
    We believe the successful candidate will need:
    • A positive attitude
    • Integrity and willingness to support Company core value of Do the Right Thing
    • Teamwork and willingness to support Company core value of Best Team Wins
    • An appetite for continued learning
    • Excellent communication skills, attention to detail and follow-through
    • A can-do attitude focused on creative problem solving
      Job Type: Full-time, Monday-Friday, 11am-7:30pmTemporarily Remote: Due to COVIDby Jobble

Keywords: The Azek Company, Scranton , Customer Experience Team - Retail, Hospitality & Tourism , Scranton, Pennsylvania

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