Customer Service - Hiring Now!

Company: Chewy
Location: Mount Pocono
Posted on: May 16, 2022

Job Description:

Our Opportunity:Chewy, America s #1 Pet Pharmacy, is seeking Customer Service Technicians to join team at our new Pharmacy facility in Pittston, PA. We are looking for highly motivated individuals with an entrepreneurial spirit who desire to take on the challenge of pursuing a career in healthcare. Pharmacy experience is not required. You ll start learning our business from day one and be entrusted to serve as the voice of Chewy to our customers, business partners, and behind the scenes operations. We offer competitive benefits, personal and leadership development programs with rapid career growth potential, and many Team Member incentives.Why you ll love working here:Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members:Competitive starting wages Opportunity for wage increases starting after 3-months of service.Climate-controlled environmentEmployee 20% Discount Program at Chewy for all your pet needsReferral Bonuses - $500 per referralTeam building events and company-sponsored luncheonsCareer growth and promotion opportunities Insurance eligibility on the 1st of the monthSubsidized child, adult and pet backup care through Care.comDiscounts on many items through the LifeMart Discount platform What You ll Do:Bring A Customer Comes First Mentality Every Day!Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policyInteract with customers via inbound calls, outbound calls, emails, and other communication platformsMake and receive outbound and inbound calls to veterinary offices to resolve customer discrepanciesEnter pet and drug information into our pharmacy system, ensuring information is entered correctly and efficientlyAdhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement ProgramReport immediately, prescription errors to leadership and/or a pharmacist on dutyComply with all company policies and proceduresCreate and maintain respectful relationships with coworkersComplete special assignments and other tasks as assignedCommit to learning and developing yourself to better Chewy as a whole!Maintain a sense of ownership, be a self-starter, and have a strong attention to detail, especially when entering pharmacy ordersWhat You ll Need:Must be at least 18 years old and have a high school education or equivalent and superior math and reading/comprehension skills1 year working in a customer focused environment; preferably a contact center or pharmacyExcellent interpersonal skills, oral and written communication skillsProficiency with Microsoft Office products; specifically, Word, Excel, and OutlookCritical thinking skillsDemonstrated ability to multi-task and perform well in a fast-paced and changing environmentAbility to adapt to ever changing customer demandsFlexibility to shift schedule and work overtime as needed by the pharmacy unitMust bring proven ability to maintain confidentiality and secure sensitive informationMust be able to pass background checkMust have access to reliable transportation.Visit us to Interview! Chewy Recruiting Office360 Research DrivePittston, PAMonday - Friday - 9:00am - 5:00pmChewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact . To access Chewy s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: ).

Keywords: Chewy, Scranton , Customer Service - Hiring Now!, Hospitality & Tourism , Mount Pocono, Pennsylvania