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Retail Customer Experience Specialist

Company: The AZEK Company
Location: Scranton
Posted on: June 25, 2022

Job Description:

Job Summary Our Retail Experience Team Members have the privilege of delivering World Class Customer Experience to Retail stores and contractors and do it yourself Customers who shop at Retail outlets across North America. Retail Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continued improvement. Team members will be responsible for a given geographic area and daily activities include: Have fun, learn every day and delight Customers! Inbound and outbound calls to Retail centers Inbound and outbound calls to Retail center's contractors and do-it-yourself (DIY) Customers Order processing including order entry, order follow-up, invoicing and returns Utilization of Salesforce.com & JDE Edwards to service Customers Provide World Class support to Customers including answering questions, delivering technical recommendations and facilitating marketing collateral Qualifications A positive attitude Integrity and willingness to support Company core value of 'Do the Right Thing' Teamwork and willingness to support Company core value of 'Best Team Wins' An appetite for continued learning Excellent communication skills, attention to detail and follow-through A can-do attitude focused on creative problem solving Job Type: Full-time Monday-Friday Retail Experience Team Members will be based in one of our corporate offices and will report into a Retail Experience Team Manager. The Azek Company is strictly following all CDC guidelines on workplace disinfecting and sanitation, as well as state-mandated PPE practices. Your safety matters and is a condition of employment. Provisional offers of employment are contingent upon The AZEK Company's receipt of your fully completed AZEK Company application for employment and satisfactory completion of our employment screening process. This process includes a criminal background check, driving record check, and substance abuse testing. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.52722 61022 61622

Keywords: The AZEK Company, Scranton , Retail Customer Experience Specialist, Hospitality & Tourism , Scranton, Pennsylvania

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