Guest Services Manager
Company: Great Wolf Lodge
Location: Scotrun
Posted on: April 28, 2024
Job Description:
Job Description Pay: $60 per year - $60 per year At Great Wolf,
ourGuest Services Managerstrives to continually improve guest and
employee satisfaction, maximize the financial performance of the
department and monitors compliance with standards and procedures.
Essential Duties & Responsibilities
- Manages the execution of all operations in Guest Services
(e.g., Front Office, Bell, Valet, and PBX)
- Assists in analyzing operational and reporting systems and
translates the insight into actionable plans for the organization
and each property
- Audits systems & reviews reports understanding gaps in
performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career
advancement
- Responsible for personnel related matters including:
performance management, disciplinary action, investigations,
training, etc.
- Identifies opportunities and implements programs to improve
guest services processes, drive efficiency, and maximize the guest
experience Basic Qualifications & Skills
- High School Diploma or equivalent education/experience
- 1+ year previous Front Desk/Guest Service management
experience
- Must be flexible regarding schedule, based on business
demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug
screen Desired Qualifications & Skills
- Bachelor's Degree in Hospitality, Hotel Management or related
field
- Ability to multi-task and prioritize a variety of tasks with
minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills Physical Requirements
- Ability to lift up to 20 pounds
- Able to sit and/or stand for long periods of time
Keywords: Great Wolf Lodge, Scranton , Guest Services Manager, Hospitality & Tourism , Scotrun, Pennsylvania
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