Medical Concierge
Company: St. Luke's University Health Network
Location: Coaldale
Posted on: May 3, 2024
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Patient Concierge is responsible for serving as a passionate
patient advocate who creates a unique and exceptional patient
experience and drives a patient-centric culture while facilitating
practice-based administrative and patient support services.
JOB DUTIES AND RESPONSIBILITIES:
Engages patients in a polite, prompt, and compassionate manner
during all practice-based patient interactions.
Performs clerical service delivery functions with patients,
including check-in, patient consent, check-out, pre-registration
and real-time eligibility verification, registration, MyChart
education, appointment/testing scheduling (as applicable) at
check-out, point of service payment collection, and addressing
patient inquiries (e.g., form and medical record requests).
Delivers waiting room concierge service and provide hands-on
support to patients utilizing the kiosk check-in process.
Facilitates practice opening and closing procedures, maintenance of
practice cleanliness, processing of incoming mail and deliveries,
cash management and reconciliation, and prompt scanning and
indexing incoming faxes.
Supports other practice-based team members by promptly addressing
in-basket clerical pool messages.
Partners with Access Center Patient Engagement Partners to address
time-sensitive scheduling requests.
Promptly facilitates connection from Access Center Clinical Triage
Specialists to practice-based care team members for time sensitive
clinical inquiries.
Maintains solution-oriented/creative mindset to effectively
anticipate and tend to patient needs by partnering with other
organizational team members/departments.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time
(up to 8 hours at time). Requires continual use of fingers for
patient care, writing and computer entry. Routinely uses upper
extremities; occasional requirement to lift up to 25 pounds.
Occasionally push carts with supplies up to 30 pounds. Occasionally
push wheelchairs with patients weighing up to 325 pounds. Regularly
requires ability to stoop, bend and reach above shoulder level.
Requires ability to hear normal conversation and good general, near
and peripheral vision.
EDUCATION:
High School graduate or equivalent required.
Preference given to graduates of administrative training
programs.
TRAINING AND EXPERIENCE:
Competencies required:
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate
with a patient centric mindset
Minimum one year practice-based experience or in a similar
healthcare setting preferred.
Customer Service experience preferred.
Please complete your application using your full legal name and
-current home address. Be sure to -include -employment history for
-the past seven (7) years, including your present employer.
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. It is highly recommended that you create
a profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Scranton , Medical Concierge, Hospitality & Tourism , Coaldale, Pennsylvania
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