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Porter/Valet

Company: Toyota of Scranton
Location: Scranton
Posted on: February 15, 2019

Job Description:

Description: BASIC JOB SUMMARY: The Porter will greet guests at the main entrance of our service drive to ensure a positive first impression. This individual must be able to provide customers with a warm greeting and handle all incoming requests/concerns. The goal of this position is to provide an overall exceptional customer experience, to increase our reputation, and ensure sustainable growth. SPECIFIC RESPONSIBILITIES: Welcome guests when vehicles are brought into the service lane and begin the reception process Meet, greet, provide information, and directs our service guest to the appropriate service advisor. Inspect vehicle and complete initial vehicle in-processing prior to the customer meeting with a service advisor Park and retrieve customer vehicles Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customers non-vehicle needs and provide them with personalized solutions by suggesting activities and facilities provided by the dealership. Arrange off-site accommodations, transportation etc. upon request from guests. Quickly, politely and accurately determine appropriate routing for customer inquiries. Assist with technology portion of new car delivery. Work calmly and efficiently under pressure and with persons who are frustrated. Maintain appearance and services of drive up area. Maintain appearance and services of client waiting areas. Perform data entry and general office clerical tasks upon request. . Requirements: SPECIFIC REQUIREMENTS: 1 year experience in customer service or relevant role Automotive industry experience preferred Excellent communication skills Polite and confident with a great deal of patience Ability to multitask and time-management Aptitude in resolving issues with a customer-focused orientation High school diploma; degree in hotel management or relevant field will be a plus PI107162507

Keywords: Toyota of Scranton, Scranton , Porter/Valet, Hospitality & Tourism , Scranton, Pennsylvania

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