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Porter/Valet - Scranton

Company: Toyota of Scranton
Location: Scranton
Posted on: March 13, 2019

Job Description:

Description:BASIC JOB SUMMARY:The Porter will greet guests at the main entrance of our service drive to ensure a positive first impression. This individual must be able to provide customers with a warm greeting and handle all incoming requests/concerns. The goal of this position is to provide an overall exceptional customer experience, to increase our reputation, and ensure sustainable growth.SPECIFIC RESPONSIBILITIES of the Porter/Valet :

  • Welcome guests when vehicles are brought into the service lane and begin the reception process
  • Meet, greet, provide information, and directs our service guest to the appropriate service advisor.
  • Inspect vehicle and complete initial vehicle in-processing prior to the customer meeting with a service advisor
  • Park and retrieve customer vehicles
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customers non-vehicle needs and provide them with personalized solutions by suggesting activities and facilities provided by the dealership.
  • Arrange off-site accommodations, transportation etc. upon request from guests.
  • Quickly, politely and accurately determine appropriate routing for customer inquiries.
  • Assist with technology portion of new car delivery.
  • Work calmly and efficiently under pressure and with persons who are frustrated.
  • Maintain appearance and services of drive up area.
  • Maintain appearance and services of client waiting areas.
  • Perform data entry and general office clerical tasks upon request.. Requirements:SPECIFIC REQUIREMENTS:
  • 1 year experience in customer service or relevant role
  • Automotive industry experience preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability to multitask and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • High school diploma; degree in hotel management or relevant field will be a plus 7

    Keywords: Toyota of Scranton, Scranton , Porter/Valet - Scranton, Hospitality & Tourism , Scranton, Pennsylvania

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