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Customer Service Representative

Company: NBT Bank
Location: Scranton
Posted on: April 13, 2019

Job Description:

As a member of the branch team, helps maintain exceptional customer service standards while promoting and offering bank products and services, as they coincide with customer need. Responsible for addressing and resolving a wide range of customer inquiries in an efficient and accurate manner. Processes teller and service related transactions with accuracy, in accordance with policies and procedures. Adheres to security measures and controls in accordance with established standards, to minimize potential loss. Provides superior quality customer service and a positive experience for customers.Education / Experience ? High school diploma or GED equivalent.? Minimum 1 year customer service and/or banking experience.? Sales experience preferred.Skills and Abilities ? Excellent listening & communication skills are necessary.? Organizational, interpersonal and customer relation skills.? Ability to function in a fast paced, ever-changing environment.? Problem solving/decision making skills.? Working knowledge of banks products and services preferred.? PC Skills.

Keywords: NBT Bank, Scranton , Customer Service Representative, Hospitality & Tourism , Scranton, Pennsylvania

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