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Sr Software Development Engineer

Company: MetLife
Location: Clarks Summit
Posted on: November 22, 2021

Job Description:

Role Value Proposition:
MetLife--s call center IT is looking for an experienced Sr. Software Development Engineer to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end to end technical solutions to solve complex business problems. The candidate will be responsible for the design, development and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on the IVR.

Key Responsibilities:

  • Responsible for detailed technical design and development of applications using existing and emerging technology platforms, with primary focus on IVR.
  • Will have customer interaction, partnering with related lines of business and stakeholder relations.
  • Collaborate closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation.
  • Designs and codes programs; creates test transactions and runs tests; revises as necessary; conducts analysis of organizational needs and goals for the development and implementation of application systems. Monitors operating efficiency of existing application systems.
  • Serve as a subject-matter expert in IVR development and design best practices.
  • Manage offshore/onshore consultant--s technical deliverables.
  • Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging and installing for a large-scale system. Maintains records to document program development and revisions.
  • Provides technical support to technical vendor resources. Performs related duties as assigned or requested.
    • Lead a team of developers from a technical standpoint throughout all phases of the SDLC while simultaneously making individual development contributions. Essential Business Experience and Technical Skills:
      Required:
      • Bachelor--s Degree required, prefer major in Computer Science, Information Systems or related field
      • 5+ years of related work experience with firm understanding of IVRs and programming languages ( Java, VXML , etc.)
      • Integration experience through web services (SOAP and REST) and\or other technologies
      • 5+ years of related work experience with SDLC
      • Experience with Waterfall and Agile Methodologies
      • Adapt to changing priorities and effectively prioritize workflow to meet critical deadlines. Preferred:
        • 3-5 years of experience in IVR development
        • Avaya Experience Portal, Avaya Orchestration Designer or equivalent, OpenCTI
        • Microsoft Suite
        • Jira or Microsoft Azure Experience Business Category
          Application Development

          Number of Openings
          1
          #LI-CC
          At MetLife, we--re leading the global transformation of an industry we--ve long defined. United in purpose, diverse in perspective, we--re dedicated to making a difference in the lives of our customers.
          MetLife:
          MetLife, through its subsidiaries and affiliates, is one of the world--s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

          We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

          MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

          We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

          MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

          MetLife maintains a drug-free workplace.

          Requisition #: 119491

Keywords: MetLife, Scranton , Sr Software Development Engineer, IT / Software / Systems , Clarks Summit, Pennsylvania

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