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Technical Support Specialist (Day of Job)

Company: SPECTRUM
Location: Vestal
Posted on: June 25, 2022

Job Description:

Technical Support Specialist

Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrums Field Operations business unit may be right for you.

At Spectrum, we keep more than 31 million customers across 41 states connected. As a Tech Support Specialist, youll use a range of computer programs and tools, and work with Spectrums Field Technicians to resolve telephone, cable, and Internet issues for customers.

BE PART OF THE CONNECTION

Tech Support Specialists are essential partners to our Field Techs. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers homesyoull step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.

WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST

Guiding technicians through processes that get customers up and running smoothlyUsing cutting-edge telecommunications and media technology that take your technical troubleshooting skills to the next levelFacilitating communication, assuring compliance, and processing work orders to provide high-level technical supportWorking in an inclusive, team-oriented culture that champions your successGrowing your career through a well-established, clearly defined path
Working as a Technical Support Specialist keeps you on your toes. Youll work in a fast-paced, 24/7 call center environment using your quick thinking to solve a variety of issues. You must be resourceful, eager to learn, and able to adapt to our ever-evolving work environment. If you are up for the challenge, we want to hear from you.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

Education: High School diploma or equivalent Experience: 2+ years of telecommunications, call center, or high-speed data, video, or voice experienceTechnical skills: MS Office and computer savvy Skills: Communication, dependability, multi-tasking, and customer service Abilities: Problem-solving, critical thinking, willingness to learn, technical aptitude Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Preferred Qualifications

Some college coursework or equivalent experience
SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company Competitive Pay: Generous starting pay at $18 per hourTools + Tech: Work with innovative, industry-leading telecommunications and entertainment systems Total Rewards:
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TSU020 313959 313959BR Required
Preferred
Job Industries
  • Transportation

Keywords: SPECTRUM, Scranton , Technical Support Specialist (Day of Job), IT / Software / Systems , Vestal, Pennsylvania

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