Care Developer Manager

Company: Innova
Location: New York
Posted on: May 22, 2025

Job Description:

A client of Innova Solutions is immediately hiring a Care Delivery Manager

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Position type: Contract to Hire
Location: 136-65 37th Ave. Flushing, NY 11354
Schedule: 37.5 hours week
Shift: 8:30 AM - 5:00 PM

As a Care Delivery Manager, you will:
Responsible for supporting the nursing standards of excellence with advance professional education to deliver high-quality care.

RESPONSIBILITY
Review and ensure effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
Facilitate and complete the process of Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDR) and other meetings. This includes completing the attestations, as needed. Support and collaborate with the Virtual IDT as needed.
Serve as a manager on call during non-operational hours of the physical sites and responsible for follow ups including follow up documentation and initiating grievances on participants/caregivers' behalf in timely manner.
Responsible for running necessary Clinical Delivery reports.
Participates and represents in all IDT meetings, when required.
Balance and allocate staffing and related resources throughout the site and ensure adequate team assignments and coverage as a seamless operation.
Responsible for ongoing communication with IDT and necessary parties involved to coordinate care consistent with the participants' health care needs and goals to support in attaining and maintaining optimal health status.
Collaborate with clinicians to review UAS and the UAS analyzer system to ensure accuracy of their assessments.
Ensure all incidents are investigated and addressed accordingly. Ensure Level 2 investigation and documentation are completed in a timely manner according to the regulation.
Ensure documentation for participants are complete, accurate, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical notes.
Review participants' charts for quality and address any deficiencies.
In collaboration with the Transitions in Care Team, provide care management services across sites and communicate with appropriate team members, facility, discharge planner, and home care coordinator when members are transitioned between care settings.
Coordinates, facilitates, and arranges for long-term care services in nursing homes, rehab facilities, etc. as needed.
Monitor care management activities, services, and members' responses to interventions to determine the effectiveness of the plan of care and the utilization of services and implements changes and adjustments to meet needs and goals.
Ensure documentations are in accordance with standards and federal/state regulations.
Maintain up-to-date knowledge about current health-related issues, procedures, evidence-based clinical practices guidelines, medications, and impacting health and practice standards.
Recommend and contribute to improvements in services, programs, policies, and procedures to ensure optimum care and services to members.
Collaborate with Human Resources Department (HR) in conducting Interviews, coaching and disciplinary action if needed. Assist in onboarding and professional development training of staff to ensure compliance with policies/procedures/regulations as well as developing a continuous learning environment focused on growth and continued advancement. Ensures appropriate regulatory compliance is effective and being met at all federal and state levels.
Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization's policies and procedures.
Investigate and resolve employee grievances and complaints.
Serve as the Director of Patient Services (DPS) for the LHCSA, as assigned.
Only act within the scope of the individual's authority to practice.
Meet a standardized set of competencies for the specific position description established by the organization before working independently.
Acting member of the IDT.
All other duties as assigned.


The ideal candidate will have:
Experience:
Minimum of two (2+) years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care,
nursing home experience, diagnostic & treatment clinic preferred.
Customer Service experience is required.
Managed long-term care insurance experience beneficial.
Minimum of one (1+) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the organization on working with a frail or elderly population upon hiring.
Supervisory experience is required.


License: Current active and unrestricted license and registration in New York State as a Registered Nurse required.

Additional Requirements:
Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Jyoti Tiwari
678-496-7813
Jyoti.Tiwari2@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $50/hr - $60/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Scranton , Care Developer Manager, IT / Software / Systems , New York, Pennsylvania