Desktop Support Technician I Norwich NY USA 13815

Location: Norwich
Posted on: June 23, 2025

Job Description:

CMPCJP00060451 Client: COMPUCOM/GE AEROSPACE Job Title: Desktop Support Technician I Location: 5345 State Highway 12 Norwich NY USA 13815 Duration: 3 Months contract to hire PC/laptop Deskside | Break/Fix Support | Install, Move, Add, Configure “IMAC” Background, Drug, and Citizenship screening requirements US Citizenship required for GE Aerospace due to Export Control Government regulations. GE Aerospace requires First Advantage background check be run on the Enterprise Advantage platform under account number 836245. Confirmation of background check will be required on the form of confirmation number ending in "A" listed in the FADV summary pdf once all the checks have all been completed. Finally, the GE Security form will need to be provided confirming appropriate checks have been ran (attached to WO). What will the primary day-to-day responsibilities entail for this person? Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects. Experience working in enterprise environment. Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems. Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area. How many overall years of experience should this person have, and do they need any specific certifications? Candidates should have 6mo - 2 years’ experience supporting PC Hardware and software. Please list your TOP 5 required skills that candidates must have. 1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment. 2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. 3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus 4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute. 5.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership. Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamics. Energetic, Professional, heads-down, social, and process driven. What will the work schedule be for this position? (M-F? 8-5? Overtime) M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory. What should the candidates expect during your Interview process? (Phone screen? In-person? Both?) Interview Process: 1) Phone screening 2) Video Microsoft Teams meeting with Customer 3) Onsite visit with Customer including interview and tour. What will the conversion rate look like? Is this position remote or in person? In-Person What will the primary day-to-day responsibilities entail for this person? Deskside support / imaging / IMAC What are the TOP 2 required skills that candidates must have? 1) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership. 2) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute. What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 8 hours shift with 60 min lunch. Could be 7-4 or 9-6. We are waiting for a new tech to decide which shift they want and then we will be filling the other. Will there be OC (on call) or differentials? No How many overall years of experience should this person have? 2 preferred but may be less with accredited schooling. Do they need any specific certifications or education? HS diploma or GED. If contract to hire what is the conversion rate? 25.00 p/hr How many miles per day will the contractor be driving? Only driving will be to and from the site. What radius range should candidates be located from the job location? 30 min preferred, but may extend some as we know this area is remote. What is the exact work location or city, state, or zip? Norwich, NY 13815 How soon will the candidate review and interviews start? Next week What issues have you had with this req in the past? No specific issues Will you utilize clearvision for this role? No

Keywords: , Scranton , Desktop Support Technician I Norwich NY USA 13815, IT / Software / Systems , Norwich, Pennsylvania