Desktop Support Specialist
Company: East Coast Warehouse & Distribution Corp
Location: Elizabeth
Posted on: April 1, 2026
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Job Description:
Job Summary We are seeking a skilled and proactive Desktop
Support Specialist with solid network experience to join our team
in a fast-paced warehouse environment. This role is critical to
supporting end-user technology, maintaining network-connected
hardware, and ensuring a stable IT environment. The ideal candidate
will bring strong troubleshooting abilities, excellent customer
service skills, and hands-on experience with network infrastructure
support in an operational setting. Key Responsibilities 1. End-User
Support & Service Delivery Provide best-in-class desktop support to
all warehouse associates and office personnel. Troubleshoot and
resolve hardware, software, and connectivity issues across user
devices. Build strong relationships with users to enhance trust in
IT and improve overall support experience. 2. Network-Connected
Systems & Infrastructure Support Assist in maintaining local
network infrastructure including IDF/patch panel work and basic
switch configuration. Support and troubleshoot issues with
wired/wireless connectivity, IP phones, and networked printers.
Document and maintain accurate records of infrastructure layout,
asset locations, and connectivity. 3. Communication & Stakeholder
Collaboration Communicate technical information clearly to
non-technical users. Collaborate with peers, IT leadership, and
third-party vendors to ensure timely issue resolution. Provide
timely updates to users and leadership on technical issues and
ongoing support initiatives. 4. Task Management & Prioritization
Monitor support tickets and email queues, prioritizing issues based
on urgency and operational impact. Maintain accountability for
assigned tasks and seek guidance when needed to align with team
goals. Follow up on open issues and ensure users are informed of
progress or resolutions. 5. Vendor Coordination & Onsite Work
Support Work alongside vendors during onsite network-related
projects or troubleshooting efforts. Validate vendor work and
ensure adherence to company standards before final acceptance.
Support deployment and testing of network or hardware upgrades. 6.
Technical Growth & Continuous Improvement Stay current on emerging
technologies relevant to desktop and network support. Proactively
identify opportunities to streamline support processes and improve
infrastructure reliability. Participate in knowledge sharing with
other team members to raise overall team capability. Qualifications
Education & Experience: Associate's or bachelor's degree in
Information Technology, Computer Science, or a related field, or
equivalent experience. 3-5 years of experience in desktop support
and network-connected device troubleshooting. Experience in
warehouse, logistics, or manufacturing environments preferred.
Microsoft, Cisco, and ITIL certifications are a plus. Technical
Skills: Proficiency in Windows operating systems, Microsoft Office
365, and enterprise-level support tools. Hands-on experience with
basic switch troubleshooting (Extreme Networks, Cisco preferred).
Familiarity with wireless access points, IP phone systems, and
network security basics. Experience using ITSM tools for ticket
management and documentation. Soft Skills: Strong communication and
interpersonal skills. Proactive mindset with strong problem-solving
ability. Effective multitasking and time management in high-demand
environments. Hourly Wage: $28-$31
Keywords: East Coast Warehouse & Distribution Corp, Scranton , Desktop Support Specialist, IT / Software / Systems , Elizabeth, Pennsylvania
