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IVR PROGRAMMER

Company: Global Channel Management, Inc.
Location: Scranton
Posted on: October 7, 2018

Job Description:

AVAYA VOIP extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software development, deployment and maintenance. Management of cross-functional teams as well as departments is required. working knowledge of contact center technologies with an emphasis on Avaya solutions Support Avaya Infrastructure ensuring platform is fully operational and meets documented Service Level objectives. Experience with Avaya Framework and Avaya IVR tools such as Dialog Design, Eclipse Framework, Computer Telephony Interfaces and Nuance Speech Platform. Support/Implement periodic upgrades of the Avaya Infrastructure as required. Includes both patch updates and full version upgrades. Implement, document, and maintain Avaya Voice Portal IVR Applications for all business units. Support business requests for routing changes using the necessary process controls to ensure production operation is not at risk. Exhibit proficiency in the installation and configuration of Avaya Voice Portal and Avaya Aura Voice and CTI Platform. Provide second level support and maintenance for the Nuance Speech Platform. Support periodic platform upgrades and/or solution design changes that may arise. Provide first level support and maintenance for the MetLife Call Center Platform. Support periodic platform upgrades and assist with troubleshooting scheduling issues that may arise with business users

Keywords: Global Channel Management, Inc., Scranton , IVR PROGRAMMER, IT / Software / Systems , Scranton, Pennsylvania

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