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Technical Support Specialist

Company: Metropolitan Jewish Health System
Location: New York
Posted on: November 15, 2019

Job Description:

Req #: 114745
Job Location(s): New York, NY
Zip Code: 10006
Category: Information Technology
Agency: MJHS
Status: Regular Full-Time
Office: Office-based
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Why work for MJHS?:
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No??? You will here!?? You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.?? You take care of our patients, residents and health plan members, and we will take care of the rest!
??
Benefits include:

  • Sign-on Bonuses OR ?? Student Loan Assistance ?? for clinical staff
  • FREE ?? Online RN to BSN and MSN degree programs!
  • Tuition Reimbursement ?? for all full and part-time staff
  • Dependent Tuition Reimbursement ?? for clinical staff!
  • Generous paid time off
  • Affordable ?? medical, dental and vision coverage for employee and family members
  • Two retirement plans ! 403(b) AND Employer Paid Pension
  • Flexible spending
  • And MORE! Responsibilities:
    Install and configure new hardware and software. Perform upgrades to existing hardware configurations per IS evaluations. Assist with the installation and moves of computer equipment and phones. Implement simple network hardware and/or software installations. Provide on-site training to user community and staff. Respond to Help Desk calls resolving as many problems as possible over the telephone, dispatching to other staff as necessary. Hardware inventory management, which includes equipment repair, tagging and storage. Meet weekly with technical team to analyze trends in Help Desk calls and recommend procedures to alleviate repeat problems. Provide back up support to other positions in the department as necessary to ensure that all functions are covered at all times.
    Qualifications:
    High School Diploma. A+ Certification required. 1+ years hands-on experience in the use and repair of PC's, laptops, modems, printers, Smartphone's and other computer peripherals. Must have experience using and installing Microsoft XP, Windows 7, Microsoft office. Must have experience in imaging PCs. Must be self motivated. Willing and able to work overtime, weekends included. Must have a car for use during working hours to travel to and from remote sites, mileage reimbursement included. Have excellent customer service skills to work with users over the phone and or in person.

    Company Description:

    Giving you what you need to achieve the right balance in your career is a top priority at MJHS. After all, when you feel valued, respected and appreciated, it---s easier--to care about others in return.With a comprehensive range of services combined into one integrated health system, MJHS is able to offer you many unique opportunities to deliver world-class patient care. You have the option to provide direct care, explore case management or advance into leadership here at one of New York's leading health systems.

Keywords: Metropolitan Jewish Health System, Scranton , Technical Support Specialist, IT / Software / Systems , New York, Pennsylvania

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