ScrantonRecruiter Since 2001
the smart solution for Scranton jobs

Customer Service Representative

Company: Topps
Location: Scranton
Posted on: December 5, 2019

Job Description:

OverviewOur Scranton PA office is currently seeking a detail oriented business professional to join our Customer Service Team. This person will work with internal and external partners to ensure the accurate order processing and delivery. **This is not an inbound call center.** Bazooka Candy Brands (BCB), the confectionery division of The Topps Company, is seeking a Customer Service Representative for our Scranton, PA offices. We are looking for a detail oriented business professional to join our customer service team. This person will work with internal and external partners to ensure the accurate order processing and delivery. With iconic brands including Ring Pop, Push Pop, Bazooka Bubblegum, & Juicy Drop, BCB is one of the leading manufacturers & innovators of non-chocolate confections in the US. Why you will love it here: Work with a passionate, confident and humble teamFun office atmosphereIndependence and lack of bureaucracy that clears the way for you to do your best workCompetitive compensation & benefits. We build great teams and take care of themResponsibilitiesWHAT YOU'LL BE DOING Order to Cash Flow Process. You will be responsible for maintaining relationships between Topps and customers. Managing the order to cash flow process, facilitating incoming purchase orders and data entry, providing status of orders to brokers, customers and sales, responding to warehouse and carrier inquiries, tracking orders through to delivery, resolving freight claims and OS&D issues, and other duties as required. Our team's mission is "Right Product, Right Place, Right Time, Right Cost"Drive process improvement within Customer Service. Look for opportunities to reduce cost, improve relationships and streamline processes.Interfacing with external partners. Act as liaison between Topps brokers and 3PL Logistics Providers.Cross functional collaboration. You will need to work closely with Marketing, Sales, Finance, New Product Sourcing, Supply Chain, and other Customer Service team members to ensure flawless and timely delivery of new and existing products.Communications. Communicate orders status and problem resolutions.Personal development. You will be responsible for participating in learning opportunities that further develop your expertise in Supply Chain.Qualifications WHAT WE'RE LOOKING FORCustomer Service Experience. Prior experience in Customer Service within a CPG environment.Know the tools of the trade. Experience in database management. Proficient in Excel, Word, and Outlook. ERP experience is a plus, Oracle preferred.Expert problem solver. Must be able to work with cross-functional partners to problem solve and adapt to changing demands.Talented communicator. Excellent communication skills. You will regularly communicate cross-functionally at all levels of the organization. Additionally, you will work with customers and our 3PL networkDetail Oriented and Rigorously Organized. Passionate, enthusiastic and positive outlook towards customer service.Logistics. We need someone that understands logistics and transportation in order to effectively communicate with our vendor partners.Self-starter. We specialize in "edible entertainment." You will be a member of a results driven team in a "can do" culture and a key contributor in meeting our customers' expectations.WHAT ARE THE NECESSARY REQUIREMENTSEntry level opportunity, some experience in CPG customer service, preferred.Experience with MS Office Suite.Proficient in ExcelAssociates degree required, Bachelor's degree preferred.Role Experience with ERP systems preferred (preferably Oracle).

Keywords: Topps, Scranton , Customer Service Representative, Other , Scranton, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hiring Flatbed Drivers-$5,000 Sign- On Bonus
Description: Over the Road Flatbed Driver Benefits: 1,500 Holiday Fast Pay Incentive, Come to a Class in December and Leave with 1,500 in Hand
Company: JLE Industries
Location: Lancaster
Posted on: 12/10/2019

Travel Operating Room Nurse (OR RN), New Hampshire
Description: Travel Operating Room Nurse OR RN New Hampshire Location: New Hampshire Start Date: 12/8/2019 Shift Details: 8H Days 7:00 AM-3:00 PM 40 hours
Company: Triage Staffing
Location: Lancaster
Posted on: 12/10/2019

Grants Administrator
Description: Overview Are you ready to join an organization where you can make an extraordinary impact every day Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the (more...)
Company: American Heart Association
Location: Lancaster
Posted on: 12/10/2019


Part-Time Teaching Assistant (Floater)
Description: Why Join U-GRO Meaningful work - make a difference Industry-Competitive Compensation Medical, Dental, Vision, and Life Insurance 2 weeks of Paid Time Off each year Eight 8 Paid Holidays Short-Term (more...)
Company: U-GRO Learning Centres
Location: Lancaster
Posted on: 12/10/2019

Special Electronic Devices Repairer (94F)
Description: 94F Special Electronic Devices Repairer Job ID: 1165325 Job Views: 25 Location: BINGHAMTON, New York, United States ZIP Code: 13905 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Binghamton
Posted on: 12/10/2019

West Lancaster - Registered Nurse (RN)
Description: Who We Are: connectRN is a technology platform built by nurses, for nurses. Through the connectRN app, facilities post their open shifts that clinicians can view and apply for. Whether it's full time (more...)
Company: ConnectRN
Location: Lancaster
Posted on: 12/10/2019

National OTR Dry Van CDL A Company Driver
Description: Qualifications Crete Carrier Corporation takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama (more...)
Company: Crete Carrier Corporation
Location: Lancaster
Posted on: 12/10/2019

Head Clerk (Communications)
Description: Position InformationOverviewRutgers, The State University of New Jersey, is a leading national research university and the state of New Jerseys preeminent, comprehensive public institution of higher education. (more...)
Company: Rutgers University
Location: New Brunswick
Posted on: 12/10/2019

Become a Truck Driver! We Train, We Hire - Guaranteed
Description: No CDL No Problem We Train, We Hire, We Pay. You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at
Company: C.R. England
Location: New Brunswick
Posted on: 12/10/2019

OTR Flatbed Drivers-$5,000 Sign-On Bonus
Description: Over the Road Flatbed Driver Benefits: 1,500 Holiday Fast Pay Incentive, Come to a Class in December and Leave with 1,500 in Hand
Company: JLE Industries
Location: Lancaster
Posted on: 12/10/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Scranton RSS job feeds