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CALL CENTER REPRESENTATIVE

Company: Amazon
Location: Scranton
Posted on: March 28, 2020

Job Description:

Job SummaryWe are seeking a friendly, organized call center representative to join our growing organization. In this position, you will answer all incoming calls from our customers, answer inquiries, resolve problems, and fulfill requests. You must exemplify the values of our company at all times and provide customers with the highest levels of customer concern.Duties and ResponsibilitiesAnswer all incoming callsProvide excellent customer service; answer questions and inquiriesResolve customer complaints and problems; offer possible solutionsManage call center database; enter new information as necessaryUp-sell accounts when appropriateMaintain working equipmentFollow company regulations and report malfunctionsRequirements and QualificationsHigh school degree or equivalentPrevious experience in a customer support roleHigh performer with a track record of over-achievementStrong phone and verbal communication skills including active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively

Keywords: Amazon, Scranton , CALL CENTER REPRESENTATIVE, Other , Scranton, Pennsylvania

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