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Sr. Analyst - Business Technology Analysis

Company: Bank of America
Location: Scranton
Posted on: August 1, 2020

Job Description:

Job Description Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. Typically requires a minimum of 3-5 years of applicable experience in client servicing. Provides first line support to Operations users on Trade applications such as TradeLine, TWMS, POIH, GDM and GTIC. In addition will handle Event Management responsibilities globally for Trade Operations. Responsible for providing technical support to Trade users on various Trade applications. Supports the Event Management process globally and maintains the EV playbook. Senior Leader Business Partner interaction will be required. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation Identifies and escalates Risk. Develops and manages risk mitigation strategies Effectively communicates with managers, peers and business partners on event status, impacts, timelines and risksissues. Manages multiple priorities at any one time. Deadline, task driven environment. Commitment to process improvement. Constantly striving to streamline and improve processes, both operational processes and in own role. Required Skills Working knowledge of Trade products (Imports, Collections, Standby's, Open Accounts, and Supply Chain Finance) and applications. Desired Skills 3-5 years client service experience. Ability to work independently on multiple complex issues. Additional Competencies and Behaviors Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Shift 1st shift (United States of America) Hours Per Week 40 Learn more about this role

Keywords: Bank of America, Scranton , Sr. Analyst - Business Technology Analysis, Other , Scranton, Pennsylvania

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