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Credit Associate

Company: IDR, Inc.
Location: Scranton
Posted on: September 2, 2020

Job Description:

Credit AssociateROLE:The Credit Associate is--responsible for maintaining--and managing--customer relationships to minimize exposure due to nonpayment of invoices by managing the customer relationship. The Credit Associate will--apply credit principles and procedures to manage, analyze and resolve billing issues--with a firm eye on quality. This requires the ability to compile information from various resources, make decisions, and resolve disputes or nonpayment issues.--RESPONSIBILITIES:researching and contacting accounts--for outstanding invoiceDecision-making responsibilities plus the ability to develop favorable working relationships with both internal and external customers.Able to organize and prioritize work independentlyPossess professional telephone etiquette, positive attitude, and excellent communication skillsExceptional writing skills with proven ability to compose clear and concise emailsREQUIRED SKILLS:Must have professional over the phone customer service experience within a call center or collections environment--Must be proficient within Excel particularly:--VLOOKUPs & Pivot TablesMust be comfortable wearing mask at all times while working

Keywords: IDR, Inc., Scranton , Credit Associate, Other , Scranton, Pennsylvania

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