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Senior Customer Service Representative ACH

Company: Bank Of America
Location: Scranton
Posted on: November 18, 2020

Job Description:

Job Description Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products andor services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience. Required bull Excellent verbal and communication skills bull Strong organizational skills bull Ability to multitask using various Bank systems bull Ability to problem solve bull Ability to work independently in a team environment bull Ability to learn rapidly and understand concepts quickly bull Strong PC Skills Desired bull Ability to work overtime as required bull Strives to bring new thoughts and ideas to team in order to drive innovation and unique solutions bull Excels in working among diverse viewpoints to determine the best path forward bull Experience in connecting with a diverse set of clients to understand future business needs- is continuous learner bull Commitment to challenging the status quo and promoting positive change bull Participate in and drive collaborative efforts to advance tools , technology, and ways of working to better serve an evolving client base bull Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Shift 1st shift (United States of America) Hours Per Week 40 Learn more about this role

Keywords: Bank Of America, Scranton , Senior Customer Service Representative ACH, Other , Scranton, Pennsylvania

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