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CALL CENTER REPRESENTATIVE

Company: Robert Half
Location: Scranton
Posted on: November 19, 2020

Job Description:

DescriptionSUMMARYOfficeTeam is seeking candidates for opportunities as a CALL CENTER REPRESENTATIVE for well-established companies we are currently working with in and around the Scranton and Wilkes Barre areas. Become an integral part of the team in CALL CENTER REPRESENTATIVE role as you will be the primary point of contact for customer communications and assist with customers placing high-volume orders and ensure timely response to all incoming calls and orders. This CALL CENTER REPRESENTATIVE must be success-driven as you will be working in a fast-paced environment and take on many different responsibilities quickly! Put your talents to the test with this CALL CENTER REPRESENTATIVE position immediately by applying today!DUTIESAnswer & manage incoming calls and respond to customer's emailsSell products and place customer orders using web-based ordering systemResearch required information using available resourcesProvide product and service information to customersManage and resolve customer situationsIdentify and escalate issues to supervisorsDocument all call information according to standard operating proceduresFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsProcess ReturnsOther duties as assignedFOR IMMEDIATE CONSIDERATION, PLEASE CALL 610-882-1700 OR EMAIL RESUMES TO Amanda.Kurtz@OfficeTeam.comRequirementsREQUIREMENTS2+ years' in Customer Service or Call Center experienceSkilled knowledge of customer service practicesExcellent verbal, written, and communication skillsUnderstanding ability to interact effectively with internal/external partners and clients/customersStrong computer skills including Microsoft Office SuiteMust be a reliable and dependable individual!Bachelor's Degree in Business studies preferred, not a requirement!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.-- 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** DOE**Location:** SCRANTON, PA**Date Posted:** November 11, 2020**Employment Type:** Temporary**Job Reference:** 03700-9502756570**Staffing Area:** Office u0026 Administrative

Keywords: Robert Half, Scranton , CALL CENTER REPRESENTATIVE, Other , Scranton, Pennsylvania

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