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Work From Home Customer Service Representative

Company: Aerotek
Location: Jessup
Posted on: February 23, 2021

Job Description:

Description:MUST HAVEScustomer servicecomputer proficiencystrong communication skillsThis Customer Service representatives will be responsible for answering inbound phone calls from insurance members, providers and pharmacies. They will be supporting their client, Medicaid. Their main focus is customer service and satisfaction! SOFT SKILLS ARE NEEDED. Questions asked will be in regards to Eligibility, Benefit inquiries and claim inquiries call (not filing claims, just taking the calls). Types of questions from providers: "Is this member eligible?" (Give effective date, if active or terminated. Getting info from ID card, member or group ID). "What is the status on the claim? Or why was this claim denied?" Calls are mainly providers (doctors, hospitals, clinics, ambulance services, labs...) Average calls are 6-10 minutes long. Some calls may be up to 1 hour, 2 minutes at shortest. **SOFT SKILLS, GENERAL COURTESY, MULTI-TASKING SKILLS AND STRONG COMPUTER SKILLS ARE NEEDED**Additional Skills & Qualifications:Ideal - previous call center experienceAcceptable - Bachelors or Associates program completed or relevant customer service experienceOther important qualifications:Strong written and oral communication skillsReliability/dependabilityStrong customer service experienceStrong computer skillsTraining Hours (Looking to move March training back onsite, but not 100% yet due to logistics w/ Covid) - Monday 1st day - pick up equipment onsite. Will start official training the following day. Pending the team assigned to candidates will train any where from 1-4 weeks in the virtual setting. This is a 9AM-530PM shift. Nesting - 2-3 weeks (9AM-530PM shift) This is where candidates will learn how to apply the training by taking live calls. After training/shift bid - CSRs will likely be assigned a mid to later shift somewhere between. Shifts are 8.5 hours with a 30 minute unpaid lunch and 2, 15 minute paid breaks.ALL CANDIDATES MUST BE OPEN BETWEEN 8AM - 11PM (during open enrollment). Quarterly bids for shifts, every 3 months this shift will change.Vacations - candidates planning to take extended vacation time during their first 90 days will not meet the criteria in the attendance policy - attendance policy is provided in writing during the orientation, pre-employment paperwork process. Attendance during the first 5-7 weeks in mandatory, after that there is a point system to follow. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Scranton , Work From Home Customer Service Representative, Other , Jessup, Pennsylvania

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