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Business Development Account Executive

Company: Insidesource
Location: Walton
Posted on: April 8, 2021

Job Description:

Job SummaryNew business development including networking and account management. Manage accounts and project teams in support of all projects and daily work activities from scope development through task/project completion.--With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships. Essential Duties and Responsibilities Including but not limited to:Customer/Account Servicing * Act as a single point of contact for coordinating IS activities, services, orders, and personnel for each customer; is the conductor for the entire team* Responsible for the IS account team performance, including operational decisions made by team members* Provide timely response to customer requests for products, services, and information* Maintain a comprehensive understanding of customer needs, company goals, business practices, and satisfaction/performance criteria* Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.)* Attends construction and weekly meetings, punch walks and is the keeper and responsible point of contact for the client/accountSales, Project & Work Order Management* Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with IS team, and present to customer in a timely manner * Develop and execute service contracts and service level agreements* Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders, and deposits* Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and IS are satisfied throughout the entire project life cycle* Oversee and direct IS implementation of all customer projects, work orders service requests* Review and/or establish work plans, schedules and logistics * work of all team members, including designers, project managers, account coordinators, delivery and installation crews* Provide (and prepare, if required) project and work order status reports* Provide exceptional leadership and communication to the customer and internal teamsOrganizational and Operational Interfaces* Work collaboratively with customer and 3rd party firms* Manage internal and external team interfaces, including interface with subcontractors and manufacturers* Manage team and lead assignments to ensure workload activities are appropriately balanced and supported internallySkills/Knowledge Required* Excellent and effective at oral and written communication* Strong critical thinking, organizational and administrative skills* Adept at managing multiple projects simultaneously in a fast-paced work environment* Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions and to providing the highest level of customer satisfaction* Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment* In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management, and customer service* Understanding of construction project process* Ability to read and understand architectural floor plans * Ability to create work plans for projects and manage and drive execution to completion* Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments* Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externallyExperience/Education Required* Bachelor's degree in marketing/communication and/or 1-2 years in the field or equivalent combination of education and experience* Contract furniture industry experience strongly preferred including:- Understanding of and/or working on RFPs- Product knowledge- Product specification

Keywords: Insidesource, Scranton , Business Development Account Executive, Other , Walton, Pennsylvania

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