Customer Service Representative

Company: Aerotek
Location: Montoursville
Posted on: April 9, 2021

Job Description:

Aerotek is hiring for Collections and Customer Service Representatives in the Williamsport, PA area. Our client is seeking skilled and professional candidates. 1-2 years of professional customer services experience is preferred. Room for Professional and Financial Advancement!!Description:Duties and Responsibilities: Takes incoming from and makes outbound calls to customers by telephone; May also provide customer support by other modes of communication such as email or chat; Verifies the identity of the customer and maintains the security and privacy of all customer information; Verifies customers' automobile insurance policies and ensures policy coverage meets minimum coverage requirements; Assists with change or cancellation of coverage; Accurately documents/notates all interactions or transactions with each customer in the servicing system on a timely basis, including details of inquiries, complaints and comments, as well as actions taken; Advises customer on action required to bring coverage into compliance with requirements according to the lease stipulations; Provides support of device issues relating to insurance, code information and basic troubleshooting; Audits accounts for insurance compliance; Communicates with customers and insurance company agents to obtain needed information; Preforms follow-up (outbound calls) with customers and insurance company agents as needed to resolve issues; Obtains details about accident information from the customer or an insurance agent and relays information to the appropriate representative; Maintains regulatory compliance at all times; and Exceeds customer expectations with every interaction.Skills:Data entry, Customer service, Title, Telephone etiquette, Ms excelAdditional Skills & Qualifications:RequirementsAbility to communicate effectively both verbally and in writing, which requires knowledge of the structure and content of the English language;Ability to operate and use a computer to perform all functions of the position, including: document management software, web-based applications, and use of Microsoft Office Suite including Word(word processing), Excel (spreadsheets) and Outlook (email);Apply (/Recruiting/Jobs/Apply/432565)Ability to use a multi-line phone system to speak with and listen to people on inbound and outbound calls with the use of a headset;Knowledge of principles and processes for providing excellent customer service;Operation of general office equipment for faxing, scanning, printing, and copying; and30WPM-Experience in customer service-Date entryExperience Level:Entry/Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Scranton , Customer Service Representative, Other , Montoursville, Pennsylvania